Olivia Franklin
Forney,TX
Summary
Hardworking employee with customer service, multitasking and management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Assistant Manager
First National Bank Of Texas
Rockwall, TX
12.2007 - Current
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Took ownership of customer issues and followed problems through to resolution.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Rockwall High School
Rockwall, TXSkills
- Sales and marketing
- Sales Monitoring
- Customer Rapport
- Product and service knowledge
- Marketing knowledge
- Sales Strategies
Timeline
Assistant Manager
First National Bank Of Texas
12.2007 - Current
Rockwall High School