OLIVIA FRECHETTE
Conway,NH
Summary
Motivated individual with experience in customer service, business development, office administration and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Seeking a challenging position to utilize abilities that are mentioned above to help the company achieve new heights.
Overview
9
9
years of professional experience
Work History
Office Administrator
Heart And Hammer Homes
2023.06 - Current
- Managed communication with inbound leads for design and construction clients
- Procured construction materials and finishes for new construction homes and remodel projects
- Created design presentations, mood-boards, feedback questionnaires, social media content, estimates, and invoices
- Assisted with general office admin duties including collecting payments, answering phones/emails, communicating with vendors/subcontractors, banking, making appointments and light “housekeeping”
Business Development Representative
Camping World Of Conway
2020.06 - 2023.06
- Developed business pipeline using cold and warm techniques.
- Used Vin solutions and SalesForce to manage customer outreach and leads.
- Managed Facebook page and photography of RV inventory.
- Increased sales and drove traffic to business by making appointments.
- Made 75-100 outbound phone calls daily.
- Monitored sales representatives outbound activities.
- Set up in house marketing events and attended off site marketing events.
Customer Service Representative
Granite State Glass
2018.08 - 2020.06
- Answered phones, assisted walk in customers and processed paperwork
- Created auto, and residential quotes for windows, screens, doors, showers, flat glass and repairs
- Contacted customers with quotes, sold jobs and obtained deposits
- Contacted customers to collect payments
- Responsibilities also included ordering, acknowledging, and receiving all product, reporting daily sales to corporate, and maintaining clean appearance in showroom and office space.
Lead Cashier
Camping World Of Conway
2017.05 - 2018.08
- Key holder responsible for opening and closing store
- Reconciled safe, and tills
- Preparing sales reports
- Consistently promoted company programs including GoodSam Memberships, Roadside Assistance, Warranty Sales, and GoodSam VISA rewards credit card to reach key performance metric goals
- Maintained appearance of store which may include stocking and performed general housekeeping duties
Childcare Assistant
Children Unlimited Inc.
2015.01 - 2017.05
- Cared for infants, toddlers, and preschoolers.
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Read stories, sang songs and facilitated creative play.
Education
Associate of Business Administration -
White Mountains Community College
Berlin, NH05.2020
High School Diploma -
Kennett High School
North Conway, NH06.2017
Skills
- Computer Proficiency : Proficiently utilizes a wide range of digital tools and software to optimize workflow and productivity.
- Adaptability: Quickly adjusts to evolving circumstances and environments remaining resourceful in the face of change.
- Goal Oriented: Sets and pursue targets with dedication and persistence ensuring tasks are completed effectively and efficiently.
- Communication Skills: Articulates ideas clearly and can communicate clearly with others both verbally and in writing.
- Self-Starter: Proactively initiates tasks and pursues goals with enthusiasm, taking ownership of responsibilities and demonstrating strong work ethic to achieve desired outcomes
- Critical Thinking Skills: Analyzes situations carefully, and formulates strategic solutions.
Timeline
Office Administrator
Heart And Hammer Homes
2023.06 - Current
Business Development Representative
Camping World Of Conway
2020.06 - 2023.06
Customer Service Representative
Granite State Glass
2018.08 - 2020.06
Lead Cashier
Camping World Of Conway
2017.05 - 2018.08
Childcare Assistant
Children Unlimited Inc.
2015.01 - 2017.05
Associate of Business Administration -
White Mountains Community College
High School Diploma -
Kennett High School
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