Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Frigo

Chicago,IL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience
1
1
Language

Work History

Resident Assistant

Spectrum
11.2022 - 02.2025
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Supported residents experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Improved communication between residents and management through consistent updates and informative newsletters.

Teacher's Assistant

Metropolitan Family Services
08.2021 - 11.2022
  • Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
  • Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.

Concierge

Ohare Airport Shuttle
02.2016 - 09.2018
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Education

Certification - Community Health Worker

UIC
Chicago
05.2001 -

High School Diploma -

Peace And Education Sinclair
Chicago
05.2001 -

Skills

Laundry

Student engagement

Mental health awareness

Patient management

Time management

Health and safety compliance

Documentation and reporting

Case management

Relationship building

Resident support

Resolution-oriented

Assertive

Self-confident

Problem-solver

Timeline

Resident Assistant

Spectrum
11.2022 - 02.2025

Teacher's Assistant

Metropolitan Family Services
08.2021 - 11.2022

Concierge

Ohare Airport Shuttle
02.2016 - 09.2018

Certification - Community Health Worker

UIC
05.2001 -

High School Diploma -

Peace And Education Sinclair
05.2001 -

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