Olivia Garman
Alpharetta,GA
Summary
Driven professional with a track record of creating exceptional customer experiences through strong communication skills and a positive customer service oriented attitude. Expert in guest relations management and adept in using CRM and POS systems, consistently driving positive outcomes and operational efficiency. Renowned for problem-solving abilities and a warm, adaptable approach, fostering significant improvements in service delivery and client trust.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Ceviche Taqueria And Margarita Bar
01.2024 - Current
- Displayed enthusiasm and provided excellent customer service to customers, successfully increasing repeat business and positive reviews.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Utilized communication practices with customers and kitchen staff to deliver meals precisely and in a timely manner.
- Collaborated with team members during busy shifts for efficient workflow and exceptional guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials and promotions.
Assistant Manager
Mellow Mushroom Restaurant
01.2018 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Used critical thinking and problem solving skills to promptly resolve customer concerns, ensure satisfaction and promote repeat business.
- Fostered a collaborative team of 20+ staff members by developing strong work relationships and creating a positive work environment.
- Oversaw daily cash recollections ensuring accurate daily reporting and minimizing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Cryotherapy Technician
Cryology
01.2017 - 01.2018
- Assisted clients in achieving their health goals through customized cryotherapy sessions designed to address specific conditions or concerns.
- Utilized data-driven decision-making processes to monitor treatment outcomes, identify areas for improvement, and implement necessary adjustments for optimal results.
- Streamlined daily operations by efficiently managing appointment scheduling and equipment maintenance tasks.
- Ensured client comfort during sessions by providing clear explanations of procedures and answering any questions or concerns.
- Received positive feedback from clients due to exceptional interpersonal skills that fostered trustful relationships during the course of treatments.
Education
High School Diploma -
Northview High School
Duluth, GA05.2017
Skills
- Exceptional Customer Service
- Guest Relations Management
- Communication
- Reliable and Responsible
- Adaptable and Flexible
- Team Leadership
- Time Management
- Problem Solving
- Multitasking Abilities
- Computer Application Skills (Microsoft Word, Excel, CRM, POS)
Timeline
Server/Bartender
Ceviche Taqueria And Margarita Bar
01.2024 - Current
Assistant Manager
Mellow Mushroom Restaurant
01.2018 - 07.2021
Cryotherapy Technician
Cryology
01.2017 - 01.2018
High School Diploma -
Northview High School
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