Olivia Garrett
Green Cove Springs,FL
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Offer valuable skills and knowledge gained from a devoted 20+ year career in Fraud Investigations, Risk and Strategies.
Overview
10
10
years of professional experience
Work History
Senior Business Information Analyst
Citibank, NA
Jacksonville , FL
07.2016 - Current
- Used authorization and fraud databases to research, analyze and present MIS data reporting and investigate fraud.
- Investigated fraud behaviors, prepared individual summaries and developed recommendations for fraud strategy to detect and avoid similar future events.
- Created records of historical fraud events and tracked fraud losses, monitoring trends by fraud loss categories.
- Collaborated with Account Management and Servicing departments to resolve questions and client escalations involving fraud and card declines.
- Researched and compiled tailored monthly and quarterly analytics and reports for senior management for North America portfolio.
- Reviewed fraud alerts and reports to detect suspicious activity and trends, spearheading losses from account takeover rings.
- Engaged CSIS Security, law enforcement and any additional agencies required in investigation process.
- Partnered with back office operations in tracking and auditing recoverable and non recoverable fraud according to most recent Visa and MasterCard association rules.
Operations Assistant- Fraud Early Warning
Citibank, NA
Jacksonville, FL
05.2015 - 07.2016
- Team lead assisting with operations of team of 25+ fraud investigators.
- Responsible for monitoring daily staffing issues, special projects and routine activities of Fraud Early Warning Teams.
- Solved problems timely and effectively, completed high level account analysis for management in event of client escalation.
- Partnered with Fraud Analytics to help identify fraud patterns, trends, and test points.
- Managed and maintained system that loaded fraud files and queues.
- Resolved complex situations directly with customer and/or third parties to ensure both customer and business requirements are met.
Senior Fraud Investigator- Fraud Early Warning
Citibank, NA
Jacksonville, FL
08.2012 - 05.2015
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime and to reduce unnecessary client impact.
Education
Associate of Arts - Business Management
St Johns River State College
Orange Park, FLSkills
- Decision Making
- Trend Data Analysis and Compiling
- Procedure Development
- Attention to Detail
- Critical Thinking
- Independence and Initiative
- Work Organizing and Prioritizing
- Investigative Approach
- Recommendations for Action
- Adaptability and Flexibility
Timeline
Senior Business Information Analyst
Citibank, NA
07.2016 - Current
Operations Assistant- Fraud Early Warning
Citibank, NA
05.2015 - 07.2016
Senior Fraud Investigator- Fraud Early Warning
Citibank, NA
08.2012 - 05.2015
Associate of Arts - Business Management
St Johns River State College