Olivia Gill
Waukesha
Summary
Operations and facilities leader with progressive experience overseeing multi-site operations, workforce management, safety, and facility services. Proven ability to lead and develop teams, coordinate complex projects, manage competing priorities, and drive operational excellence in fast-paced environments. Experienced in construction and capital improvement support, contractor coordination, employee development, emergency response, and organizational leadership. Recognized for building strong teams, solid leadership, fostering accountability, and creating positive workplace cultures while delivering high-quality operational outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Custodial Operations Supervisor
Pewaukee School District
Pewaukee
11.2022 - Current
- Provide district-wide operational oversight for facilities, grounds, and custodial services across multiple buildings, supporting and leading a workforce of 30+ employees
- Independently manage workforce scheduling across first, second, and third shifts, including weekends, special events, and absences
- Lead daily operations by balancing competing priorities involving athletics, community events, instructional activities, facility needs, and emergency response situations
- Oversaw employee lifecycle from recruitment to professional development, ensuring effective onboarding and ongoing training to align team capabilities with operational needs.
- Developed a positive, accountable team culture through hands-on leadership, regular engagement, and continuous coaching, enhancing retention and performance.
- Conducted district-wide operational, safety, and quality inspections, implemented corrective actions, and integrated findings into training and process improvements to enhance service quality.
- Attended weekly construction and referendum project meetings with contractors, architects, consultants, and district leadership; communicated operational needs, monitored project progress, identified facility concerns, and supported multi-million dollar project execution and turnover activities.
- Prioritized, assigned, and coordinated work orders across multiple facilities while collaborating with maintenance personnel, administrators, contractors, and external vendors
- Support budget planning, workforce analysis, and resource allocation to align staffing and operational needs
- Serve as acting operational lead in the absence of the Buildings and Grounds Director, making decisions related to staffing, facility operations, safety, and service continuity
- Maintain operational readiness through equipment oversight, facilities support, employee training, and building systems coordination
Firefighter/EMT
Hartland Fire Department
Hartland
07.2021 - 09.2024
- Responded to fire, medical, rescue, and public safety emergencies, providing rapid incident response in dynamic and high-pressure environments
- Performed fire suppression, rescue operations, hazard mitigation, and emergency medical care while prioritizing life safety and risk reduction
- Operated within the Incident Command System (ICS), collaborating with multi-agency response teams to ensure effective communication, coordination, and incident management
- Maintained operational readiness through ongoing training, emergency drills, equipment inspections, preventative maintenance, live fire training, and compliance with safety standards
- Applied sound judgment and problem-solving skills in time-sensitive situations requiring quick decision-making and adherence to established protocols
Groundskeeper/Custodian
Pewaukee School District
Pewaukee
02.2019 - 11.2022
- Supported district-wide grounds, facilities, maintenance, and custodial operations across multiple buildings, ensuring safe, clean, and functional learning environments
- Maintained athletic fields, outdoor spaces, and campus grounds, coordinating event logistics and ensuring facility readiness for school administrators, coaches, and athletic staff
- Operated and maintained heavy equipment, including skid steers, tractors, utility vehicles, mowers, and snow removal equipment, supporting year-round operations and enhancing facility functionality
- Performed preventative maintenance, troubleshooting, and seasonal preparation of grounds equipment and district properties to maximize equipment reliability and operational efficiency
- Assisted with special projects, facility improvements, event setups, and operational support activities across multiple district buildings and grounds, contributing to overall campus efficiency and event success
Production Worker
ITU Absorb Tech
New Berlin
11.2015 - 02.2019
- Operated equipment and adhered to established procedures to facilitate efficient workflow and meet production deadlines
- Executed production and processing tasks in fast-paced manufacturing environment, ensuring adherence to quality and safety standards
- Teamed with colleagues to uphold product quality, reinforce workplace safety, and promote ongoing operational efficiency
Education
Firefighter 1 And EMT Certification - Fire/EMS
Waukesha County Technical College
Pewaukee, WI01-2022
Associate of Arts - General Studies
Austin Peay State University
Clarksville, TNSkills
- Facilities Management
- Building Operations
- Operations Management
- Project Coordination
- Vendor & Contractor Coordination
- Safety and Risk Management
- Workforce Planning
- Budget and Resource Planning
- Employee Training and Development
- Team Leadership and Coaching
Accomplishments
- Outstanding Leadership Award Finalist Pewaukee Open Door Awards 2025
Certification
- WASBO Facility Manager Certification-Wisconsin Association of School Business Officials 2025
- School Safety Coordinator-Wisconsin School Safety Coordinators Association 2025
- Firefighter-State of Wisconsin 2022
- Emergency Medical Technician-National Registry of Emergency Medical Technicians-2022
- Basic Life Support (BLS) Provider-American Heart Association-2026
Timeline
Custodial Operations Supervisor
Pewaukee School District
11.2022 - Current
Firefighter/EMT
Hartland Fire Department
07.2021 - 09.2024
Groundskeeper/Custodian
Pewaukee School District
02.2019 - 11.2022
Production Worker
ITU Absorb Tech
11.2015 - 02.2019
Firefighter 1 And EMT Certification - Fire/EMS
Waukesha County Technical College
Associate of Arts - General Studies
Austin Peay State University