Mariana Lino
Foster City,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Episcopal Community Services of San Francisco
San Francisco, USA
11.2023 - Current
- Supervised, trained, and approved payroll for administrative and janitorial staff while ensuring high-quality, cost-efficient operational standards. Oversaw security staff; served as after-hours emergency contact for floods, security issues, and shelter emergencies.
- Coordinated facilities operations, including vendor purchasing for furniture, equipment, repairs, janitorial supply distribution, pest control, and office maintenance to ensure smooth daily operations.
- Assisted Director of Operations in overseeing organization-wide operations, facilitating effective communication with contracted property management companies.
- Collaborated with landlords, city facilities staff, and property management partners to address repairs, emergencies, and operational needs across programs.
- Reconciled invoices and processed submissions to Accounts Payable; prepared reports and tracking tools to support departmental goals and operational improvements.
- Managed office systems and inventories, overseeing access fob administration, keys, office supplies, telephone directory updates, and postage meter to maintain organized and efficient office operations.
- Verified insurance and managed approved-driver lists to ensure compliance.
Office Administrator
Episcopal Community Services of San Francisco
San Francisco, USA
03.2022 - 11.2023
- Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings.
- Collaborated with HR department to onboard new employees, preparing paperwork and conducting orientation sessions to facilitate smoother transitions.
- Developed communication channels between departments, enhancing workflow efficiency and collaboration.
- Implemented an efficient filing system that improved document retrieval time.
- Maintained office supplies inventory by monitoring stock levels and placing orders to ensure availability.
Housing Navigator
Episcopal Community Services of San Francisco
San Francisco, USA
08.2019 - 03.2023
- Delivered culturally responsive outreach, assessment, and housing navigation services for individuals experiencing homelessness, guiding clients through eligibility screening and housing application process to secure stable housing.
- Assisted clients with completing applications, gathering required documentation, preparing for interviews, and navigating appeals or grievance procedures.
- Provided ongoing support through housing placement, including move-in assistance, tenancy stabilization, and help with certification/recertification requirements.
- Built and maintained partnerships with property managers, leasing agents, service providers, and external agencies to coordinate housing opportunities and enhance resource access for clients.
- Maintained accurate, confidential client records in the HSH One System, ensuring compliance with HIPAA and organizational policies.
- Provided crisis response, advocacy, referrals, and resource coordination for clients with acute medical or behavioral health needs within a harm-reduction, recovery-oriented service model, ensuring comprehensive support.
- Collaborated in Coordinated Entry meetings and ongoing trainings to support integrated services, strengthen client self-advocacy, and promote effective cross-team communication.
Education
Medical Health Care Careers -
San Mateo County Rop
San Mateo, CA05.2012
Medical Assisting -
San Mateo County Rop
San Mateo, CA05.2012
High school diploma -
Westmoor High School
Daly City, CA05.2012
Skills
- Problem solving
- Facilities management
- Invoice reconciliation
- Office administration
- Adaptability to change
- Project management
- Inventory coordination
- Customer relationship management
- Communication skills
- Microsoft Excel
- Supervising experience
- Operation management
- Vendor coordination
Certification
- CPR Certification
- Driver's License
Languages
English
Full Professional
Spanish
Professional
Portuguese
Native/ Bilingual
Timeline
Operations Supervisor
Episcopal Community Services of San Francisco
11.2023 - Current
Office Administrator
Episcopal Community Services of San Francisco
03.2022 - 11.2023
Housing Navigator
Episcopal Community Services of San Francisco
08.2019 - 03.2023
Medical Health Care Careers -
San Mateo County Rop
Medical Assisting -
San Mateo County Rop
High school diploma -
Westmoor High School