Olivia Gilliam
Fort Worth,TX
Summary
Dedicated Administrative Assistant that provides administrative support to ensure efficient office operation. Duties
Overview
26
26
years of professional experience
Work History
Care Advocate
Lantern Care
Dallas, TX
11.2025 - 05.2026
- Answered 50-60 calls per day, opened and maintained cases for members that needed various surgeries, verifying insurance coverage & eligibility, managed and maintained member case files, sent out referrals for service.
- Advocated for client needs, ensuring access to appropriate resources and support services.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
- Monitored client progress, adjusting strategies to enhance overall well-being and satisfaction.
Administrative Assistant
Texas Christian University
Fort Worth, TX
03.2025 - 08.2025
- Answering multiple phone systems, scheduling travel plans for assistant director of the hall, reconciling travel expense reports, organizing events and meetings, calendar management, Organized and prioritized incoming mail for efficient handling..
- Streamlined office operations by organizing schedules and managing correspondence.
- Coordinated meetings and events, ensuring logistical details aligned with departmental goals.
- Developed and maintained filing systems for efficient document retrieval and record-keeping.
Staff Assistant
JPS Health Network
Fort Worth, TX
09.2022 - 09.2024
- Collaborated with the surgical team management to order supplies, maintain personnel files, handle payroll and timekeeping, schedule meetings, order catering for meetings, and take detailed meeting notes and minutes.
- Coordinated scheduling of patient appointments to enhance access and service delivery.
- Managed electronic health record system, ensuring accuracy and compliance with regulations.
- Developed and maintained office procedures to streamline administrative operations.
Customer Service Representative
ADT LLC
Irving, TX
07.2021 - 07.2022
- Monitored commercial accounts and dispatched police and departments.
- Resolved customer inquiries efficiently across various communication channels.
- Managed and documented service requests using CRM software to ensure accurate tracking.
- Collaborated with cross-functional teams to address technical issues and improve service delivery.
Administrative Assistant
Amynta Group
Bedford, TX
04.2011 - 02.2022
- Conducted financial research and audits to support budget accuracy. Managed calendar and personnel records. Answered emails and took messages. Timekeeping and time card corrections for staff. Performed data entry tasks to ensure accurate information input. Coordinated ordering and tracking of office supplies to maintain stock levels. Greeted visitors at front desk to ensure smooth check-in process. Processed incoming and outgoing mail to support office operations. Coordinated management calendar and travel plans to optimize scheduling.
- Coordinated departmental meetings, ensuring efficient communication and timely distribution of agendas and minutes.
- Streamlined office procedures, enhancing workflow efficiency and reducing redundancies across administrative functions.
- Managed scheduling for multiple executives, optimizing time allocation and prioritizing tasks effectively.
Customer Service Representative & Service Dispatcher
Warrantech
Bedford, TX
04.2004 - 07.2010
- Managed 60-80 customer calls daily, addressing inquiries and resolving issues. Coordinated service dispatch for appliances and home electronics, ensuring timely resolution. Handled follow-up communications with customers regarding service situations. Decided on repair strategies for various products, repairing products as needed. Searched for suitable replacement options for electronic devices. for numerous electronic devices.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined support processes by implementing best practices for issue resolution.
- Trained new team members on customer service protocols and system navigation.
Account Service Representative
Kaiser Permanente
Fort Worth, TX
01.2002 - 01.2004
- Assisted customers with accounting, payment posting, invoice reconciliation, benefit explanations, COBRA eligibility, and HIPPA information, ensuring compliance with healthcare regulations.
- Managed customer inquiries and resolved issues efficiently to enhance client satisfaction.
- Coordinated account maintenance activities, ensuring accuracy and compliance with company policies.
- Facilitated communication between clients and internal departments, streamlining service delivery processes.
Senior Customer Service Representative
Verizon Wireless
Fort Worth, TX
09.2000 - 01.2002
- Managed high volume of inbound calls and assisted customers with activations, billing inquiries, and troubleshooting.
- Led team to enhance customer satisfaction through effective issue resolution and proactive communication.
- Trained and mentored junior representatives, fostering a collaborative environment and improving service delivery.
- Developed strategic solutions to streamline processes, reducing response times and increasing efficiency.
Education
High School Diploma -
Paschal High School
Fort WorthSkills
- Patient case management
- Electronic health records
- Healthcare software
- Data entry accuracy
- Microsoft Office 365
- MS PowerPoint
- Windows operating systems
- Email communication
- Webex
- Remote support tools
- Time management software
- Human resources management
PROFESSIONAL DEVELOPMENT
- Coaching, training and development of co-workers
- Quality control training
- Troubleshooting techniques
- Customer retention training
- Escalated call handling
Timeline
Care Advocate
Lantern Care
11.2025 - 05.2026
Administrative Assistant
Texas Christian University
03.2025 - 08.2025
Staff Assistant
JPS Health Network
09.2022 - 09.2024
Customer Service Representative
ADT LLC
07.2021 - 07.2022
Administrative Assistant
Amynta Group
04.2011 - 02.2022
Customer Service Representative & Service Dispatcher
Warrantech
04.2004 - 07.2010
Account Service Representative
Kaiser Permanente
01.2002 - 01.2004
Senior Customer Service Representative
Verizon Wireless
09.2000 - 01.2002
High School Diploma -
Paschal High School