Olivia Glenn
Iowa City,IA
Summary
Proactive College Student, Host, Barista, and Nanny with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work, preferably related to biology, dentistry, or other STEM areas.
Overview
7
7
years of professional experience
Work History
Barista
Awake Coffee Company
05.2024 - Current
- Prepared and memorized complex coffee, espresso, and tea beverages in fast-paced environments
- Engaged with customers, created a welcoming atmosphere, and resolved issues to enhance customer service
- Maintained clean, organized workspaces adhering to health and safety protocols
- Managed inventory, including stocking supplies, and tracked daily product usage
- Operated point-of-sale systems to handle cash and card transactions efficiently
- Averaged 100 daily transactions while minimizing errors
Host
Monarch Kitchen and Bar
10.2022 - 05.2024
- Greeted and escorted guests to assigned tables seating 100-300 patrons per shift
- Presented menus and monthly specials to seated guests
- Coordinated with waitstaff, kitchen, and managers to ensure each guest was assigned and satisfied with their service
- Addressed customer concerns and complaints
- Coordinated 50-150 reservations per shift using phone and reservation systems
- Coordinated 10-15 to-go orders per shift using phone and ordering systems
- Prepared tables with menus, water, silverware, napkins, and proper dishware
- Handled high-pressure situations with composure
- Effectively managed large parties or unexpected events during busy shifts
Babysitter/Nanny/Dog Sitter
Local Friends, Families, Neighbors
01.2018 - 07.2022
- Created a safe and nurturing environment for children and pets
- Communicated and coordinated with parents to understand each child's and pet's specific needs and desires
- Effectively interacted with children and pets
- Administered meals and any medications particular to each child's and pet's dietary restrictions or allergies
- Created a fun and interactive environment
- Planned activities that entertained and stimulated children and pets
Education
Bachelor of Science - Cell And Developmental Biology, Pre-Dental
University of Iowa
Iowa City05.2027
Skills
- Organization
- Communication
- Adaptability
- Collaboration
- Work Ethic
- Time Management
- Reliability
- Customer Service
Accomplishments
- General Chemistry 1
- Principles of Chemistry 1 with Lab
- Principles of Chemistry 2 with Lab
University Organizations
Pre-Dental Club (August 2024 - Present)
- Member
Women in Healthcare Club (August 2024 - Present)
- Member
Volunteering
- Tutoring
- Nursing Homes
- Fundraising
- Blood drive
- Staff assistance
- Environmental clean-ups
- Letters of Love
Additional Information
- Omar Parra, Floor Manager at Monarch Kitchen and Bar, 563-209-6365
- Breanna Homan, General Manager at Awake Coffee Company, 309-732-6841
Timeline
Barista
Awake Coffee Company
05.2024 - Current
Host
Monarch Kitchen and Bar
10.2022 - 05.2024
Babysitter/Nanny/Dog Sitter
Local Friends, Families, Neighbors
01.2018 - 07.2022
Bachelor of Science - Cell And Developmental Biology, Pre-Dental
University of Iowa
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