Hao Dang
Seattle,WA
Summary
Results-driven person with solid background in food service planning, sales and management. Hardworking, ambitious and resourceful with clear understanding of business priorities and best practices.
Overview
2
2
years of professional experience
Work History
Barista
Coffeeholic House
02.2024 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
TP Tea
09.2022 - 10.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
Retail Sales Associate
Dick's Sporting Goods
05.2022 - 08.2022
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Issued receipts and processed refunds, credits or exchanges.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Increased sales and customer satisfaction through personalized servicing.
Education
High School Diploma -
Highline High School
Business Administration
Seattle Central Community College
Seattle, WA12.2024
Skills
- Store opening and closing
- Sales expertise
- Organization
- Cash register operation
- Flexible and Adaptable
- Attention to Detail
- Problem-Solving
- Organization and Time Management
- Product promotions
- Communications
Accomplishments
3.4 GPA
Participated in Key Club
Biliteracy award
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Barista
Coffeeholic House
02.2024 - Current
Barista
TP Tea
09.2022 - 10.2023
Retail Sales Associate
Dick's Sporting Goods
05.2022 - 08.2022
High School Diploma -
Highline High School
Business Administration
Seattle Central Community College