Olivia Glickman
Narberth,PA
Summary
Dynamic professional seeking a full-time role that presents meaningful challenges while leveraging strong interpersonal skills, effective time management, and proven problem-solving abilities. Committed to fostering collaborative environments and driving results through innovative solutions. Eager to contribute to a forward-thinking organization that values initiative and adaptability. Prepared to tackle complex tasks and deliver exceptional outcomes in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Advisor
Warby Parker
11.2024 - 01.2025
- Assisted customers in selecting appropriate eyewear based on lifestyle and prescription needs.
- Educated clients on lens options, coatings, and frame styles to enhance product knowledge.
- Collaborated with optical technicians to facilitate accurate fittings and adjustments for clients.
- Implemented promotional strategies to increase sales of premium eyewear products.
- Informed clientele about available promotions or discounts regularly, driving additional sales opportunities while enhancing consumer loyalty.
- Managed the order process efficiently from start to finish, ensuring timely delivery of eyewear products to customers.
- Conducted comprehensive eye measurements for accurate prescription filling and optimal fit of eyewear.
- Delivered exceptional customer service, addressing concerns promptly and resolving issues effectively.
Wax Specialist
European Wax Center
01.2024 - 07.2024
- Provided expert waxing services, ensuring client comfort and satisfaction during procedures.
- Educated clients on proper skincare routines post-waxing to enhance results and retention.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Assisted in training new staff members on waxing techniques and customer service best practices.
- Monitored inventory levels for waxing supplies, ensuring timely reordering and stock management.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Maintained clean and sanitary workspace.
- Increased repeat business through excellent customer service and personalized treatment recommendations.
Sales Associate
Juice Press
09.2023 - 01.2024
- Greeted and informed customers for products, fostering a positive store experience -Helped at the register ringing customers up -Built and maintained positive working relationships with co-workers -Maintained inventory levels and visual presentations -Enforced store safety and cleanliness -Helped resolve and de-escalated issues to address customers concerns
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Froster, Nothing Bundt Cakes
03.2022 - 06.2023
- Followed checklist to complete retail store openings and closing activities -Crossed trained with other store departments and areas, supporting retail operations -Frosted all cakes, including making frosting -Performed cleaning tasks, keeping backroom areas neat and organized -Used product knowledge for handling objections -Trained new frosters on the techniques and company standards for frosting
Education
Certification in Aesthetician -
The Beauty Institute
High School Diploma -
Lower Merion High School
Cosmetology
Monto Technical High School
Skills
- Licensed aesthetician
Timeline
Advisor
Warby Parker
11.2024 - 01.2025
Wax Specialist
European Wax Center
01.2024 - 07.2024
Sales Associate
Juice Press
09.2023 - 01.2024
Froster, Nothing Bundt Cakes
03.2022 - 06.2023
High School Diploma -
Lower Merion High School
Cosmetology
Monto Technical High School
Certification in Aesthetician -
The Beauty Institute