Olivia Gloyd
Portage,Indiana
Summary
Dynamic barista with exceptional customer service skills at Biggby, adept at fostering a welcoming atmosphere and enhancing customer experiences. Proven ability in time management and cash register operation, effectively resolving complaints and help train new staff. Recognized for promoting additional sales through engaging interactions and attention to detail in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Barista
Biggby
Portage, IN
11.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Packaged bagels, muffins and other food items for customer purchase.
- Promoted additional items with beverages, increasing store sales.
Education
Portage Highschool
PortageSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Active listener
- Exceptional customer service
- Cash register operation
Timeline
Barista
Biggby
11.2024 - Current
Portage Highschool