Olivia Gonzalez
Buena,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
05.2021 - Current
- Helped large volume of customers with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
Intern
Atlantic County Prosecutor's Office
Mayslanding, NJ
01.2024 - 05.2024
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Education
Bachelor of Arts - Criminal Justice
Stockton University
Galloway, NJ05.2025
High School Diploma -
Buena Regional High School
Buena, NJ06.2022
Associate of Arts - Liberal Arts
Rowan College of South Jersey
Vineland05.2022
Skills
- Customer Support
- Cash Handling
- Problem Resolution
- Customer Assistance
- Calm Under Pressure
- Patience and Empathy
- Organizational abilities
- Reliability and punctuality
- Strong Work Ethic
- Active Listening
Timeline
Intern
Atlantic County Prosecutor's Office
01.2024 - 05.2024
Customer Service Associate
Wawa
05.2021 - Current
Bachelor of Arts - Criminal Justice
Stockton University
High School Diploma -
Buena Regional High School
Associate of Arts - Liberal Arts
Rowan College of South Jersey
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