Olivia Gonzalez
Weslaco,TX
Summary
Experienced Case Manager Specialist skilled in client needs assessment, service plan development, and case management. Expertise in building relationships and coordinating multidisciplinary teams to enhance client care. Proven success in crisis intervention, advocacy, and connecting clients to community resources.
Overview
8
8
years of professional experience
Work History
Unification Specialist
Providencia Group
04.2025 - 09.2025
- Ensure timely reunification or safe release with vetted sponsors in compliance with ORR policies
- Facilitated sponsor background checks and home studies to ensure safe post-release services
- Developed and monitored individualized service and safety plans to ensure compliance and safety for reunification
- Contacted family members and potential sponsors to assess suitability for timely reunification
- Document case notes meticulously to ensure compliance with federal guidelines. and submit documentation per federal guidelines
FOCM CAT 1 CBP Project
Providencia Group
11.2023 - 03.2025
- Coordinated email communications for timely, secure handling of sensitive data, improving information flow.
- Executed secure handling of sensitive information, consistently adhering to PII protocols, which reinforced data protection measures.
- Streamlined email forwarding to relevant individuals, ensuring clear communication and prompt action on inquiries.
- Skilled in utilizing Excel to track and analyze data effectively, ensuring accuracy and timely reporting of data.
- Uploaded documents to the UC portal for organized record-keeping. to the UC portal, ensuring accurate and organized records.
- Verified accuracy of official documents, specifically Guatemalan birth certificates.
Field Operations Case Manager CBP Project
Providencia Group
01.2022 - 11.2023
- Established and maintained communication with potential sponsors, guiding them through sponsorship process to ensure timely case completion.
- Facilitated completion of required documentation for sponsors, verifying accuracy of all necessary forms to support case processing.
- Ensured timely submission of all documents to facilitate smooth case processing.
- Conducted thorough reviews before submitting documents to verify accuracy.
- Collected all required information and conducted thorough searches on portal and relevant websites to ensure accuracy for case processing.
- Served as point of contact for shift, addressing team inquiries and managing escalations of potential fraudulent documents to uphold case integrity.
Case Manager
Providencia Group
06.2022 - 12.2022
- Supported unaccompanied minors in ORR care by addressing emotional and logistical needs.
- Coordinated reunification efforts and referrals with internal and field teams, resulting in successful placements.
- Conducted intake assessments and sponsor evaluations to expedite case processing and ensure compliance.
- Ensured compliance through precise documentation and effective case file management.
BDC Representative
Jaguar Land Rover San Juan
San Juan, USA
10.2020 - 05.2022
- Executed 100+ outbound calls daily to enhance sales potential and strengthen sales channel.
- Conducted outbound sales calls from internet-generated leads to generate business growth and expand sales opportunities.
- Effectively manage leads by tracking interactions, following up diligently, and closing sales to meet or exceed sales and productivity targets.
- Cultivated and sustained customer relationships to promote loyalty and drive repeat business.
- Provided accurate and relevant information to customers, ensuring thorough understanding of products and services.
Loaner Administrator
Jaguar Land Rover San Juan
San Juan, USA
07.2017 - 10.2020
- Compiled and organized documentation for loaner vehicle requests, enhancing processing efficiency.
- Managed submission, collection, and correction of service warranty claims, ensuring compliance with company policies.
- Reviewed repair orders and invoices, collaborating with accounting to resolve discrepancies.
- Process daily case deposits, maintaining accuracy and accountability in financial transactions.
- Compiled daily financial report for management, detailing previous day's transactions. summarizing previous day's financial information.
Education
Bachelor of Criminal Justice - Psychology
UTRGV
Edinburg, TX07.2019
Skills
- Strategic planning
- Opportunity assessment
- Action planning
- Progress monitoring
- Goal setting
- Team leadership
- Leadership
- Organizational skills
- Communication skills
- Active listening
- Public speaking
- Diverse interaction
Timeline
Unification Specialist
Providencia Group
04.2025 - 09.2025
FOCM CAT 1 CBP Project
Providencia Group
11.2023 - 03.2025
Case Manager
Providencia Group
06.2022 - 12.2022
Field Operations Case Manager CBP Project
Providencia Group
01.2022 - 11.2023
BDC Representative
Jaguar Land Rover San Juan
10.2020 - 05.2022
Loaner Administrator
Jaguar Land Rover San Juan
07.2017 - 10.2020
Bachelor of Criminal Justice - Psychology
UTRGV