Olivia Greaves
Bethlehem,PA
Summary
Recent graduate seeking to gain hands-on experience. Outgoing and friendly, with a strong drive to succeed. Willing to listen and learn, and excited to contribute in a real-world environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dining Room Coordinator
Moravian Village of Bethlehem
Bethlehem, PA
02.2024 - Current
- Resolved conflicts between customers and staff members professionally.
- Training new employees on proper food handling techniques and customer service protocols.
- Maintained accurate records of all orders, reservations, payments, and customer complaints.
- Assessed and monitored the performance of dining room staff to ensure service standards were met.
- Acted as liaison between the head of the kitchen staff and the front of the house to update staff on menu updates, special requests, and canceled items.
Server
Moravian Village Of Bethlehem
Bethlehem, PA
02.2018 - 02.2024
- Served patrons in a friendly manner, provided information to help with food selections, prepared the dining room by setting service plates and utensils, and clothing the tables.
- I cleaned my area at night by wiping tables down, returning all dishes to the dish room, and completing any side work in the kitchen, such as wiping down soda machines, and wrapping up food.
- Used slow periods to restock supplies, ice trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Trained new employees on restaurant procedures and plating techniques.
Student Worker
Francis Harvey Green Library
West Chester, PA
09.2018 - 05.2022
- Assisted patrons in signing up for library cards and checking out books.
- Answered customer questions about library policies and procedures.
- Checked book conditions upon return and after use.
- Set up inter-library loans for books unavailable at base library.
- Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
- Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items.
- Designed promotional signs
Customer Service Representative
Coworx Staffing
BETHLEHEM, PA
06.2019 - 08.2019
- Provided primary customer support to external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled over twenty calls per shift signing up new customers, retrieving customer data, presenting relevant product information, cancelling services, and maintaining customer records.
Education
Bachelor of Arts - Psychology
West Chester University of Pennsylvania
West Chester, PA05.2022
Master of Science - Clinical Mental Health Counseling
Kutztown University of Pennsylvania
Kutztown, PASkills
- Flexible
- Interpersonal Communication
- Analytical and Critical Thinking
- Data Entry
- Creative Problem Solving
- Team Management
- Customer Service
Certification
Cognitive Processing Therapy Provider Training Certificate- CPTWeb.
Timeline
Dining Room Coordinator
Moravian Village of Bethlehem
02.2024 - Current
Customer Service Representative
Coworx Staffing
06.2019 - 08.2019
Student Worker
Francis Harvey Green Library
09.2018 - 05.2022
Server
Moravian Village Of Bethlehem
02.2018 - 02.2024
Bachelor of Arts - Psychology
West Chester University of Pennsylvania
Master of Science - Clinical Mental Health Counseling
Kutztown University of Pennsylvania
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