Summary
Overview
Work History
Education
Skills
Timeline
Server

Charity Ricketts

Server
Tomball,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Dining Room Coordinator

Lupe Tortilla
Tomball, TX
05.2021 - 06.2022
  • Served as host for diners to drive pleasurable dining experiences.
  • Coordinated dining service with other departments.
  • Supervised wait staff during meal service.
  • Followed OSHA, safety, health and sanitation guidelines.
  • Maintained clean, safe and hazard-free work environment.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Cocktail Waitress

Lupe Tortilla
Tomball, TX
05.2021 - 06.2022
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Greeted new customers, discussed specials and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Assisted with bartending duties during high-volume shifts.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.

Server

Bombshells Restaurant And Bar
Tomball, TX
05.2020 - 05.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.

Hostess

Bombshells Restaurant And Bar
Tomball, TX
05.2020 - 05.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Cashier

CiCis Pizza
Tomball, TX
08.2019 - 05.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.

Summer School Teacher's Assistant

Hafida Becker
Tomball, TX
06.2019 - 07.2019
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Promoted physical, mental and social development using classroom games and activities.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Supported classroom activities, tutoring, and reviewing work.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Completed daily reports, meal count sheets and attendance logs.
  • Distributed learning materials such as worksheets, textbooks and supplemental activities.
  • Worked under direction of licensed teacher in and outside of classroom.
  • Tutored students in reading, language arts and other subjects.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
  • Organized classroom library and art areas each day to keep classroom well-maintained.

Regular Babysitter

Erica Richard
Tomball, TX
06.2016 - 08.2018
  • Demonstrated empathy and kindness to display positive character traits.
  • Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
  • Employed positive reinforcement methods to encourage good behavior.
  • Built strong relationships to promote collaborative environment.
  • Played games, worked on puzzles and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy, age-appropriate snacks and meals.
  • Fostered close relationships with children by discussing school, friends and hobbies.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Communicated positively with children and guardians.
  • Supervised children's homework assignments to verify completion, assist with difficult assignments and support educational goals.

Summer Nanny

Erica Richard
Tomball, TX
06.2016 - 08.2016
  • Played games, worked on puzzles and read books to young children.
  • Organized different types of activities to enhance physical and intellectual development.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.

Education

High School Diploma -

Tomball Memorial High School
Tomball, TX
06.2020

Skills

  • Matrix Management
  • Dining Room Organization
  • Workflow Optimization
  • Dietary Restrictions
  • Service Training
  • Payment Acceptance
  • Dining Reservations
  • Alcoholic Beverage Service
  • Customer Satisfaction
  • Food and Beverage Service
  • Greeting and Seating Guests
  • Reservation Coordination

Timeline

Dining Room Coordinator

Lupe Tortilla
05.2021 - 06.2022

Cocktail Waitress

Lupe Tortilla
05.2021 - 06.2022

Server

Bombshells Restaurant And Bar
05.2020 - 05.2021

Hostess

Bombshells Restaurant And Bar
05.2020 - 05.2021

Cashier

CiCis Pizza
08.2019 - 05.2020

Summer School Teacher's Assistant

Hafida Becker
06.2019 - 07.2019

Regular Babysitter

Erica Richard
06.2016 - 08.2018

Summer Nanny

Erica Richard
06.2016 - 08.2016

High School Diploma -

Tomball Memorial High School

Similar Profiles

CREATE PROFILE
Charity RickettsServer