Olivia Gross
Pennington
Summary
Results-driven and collaborative individual with passion for strategic communication and knack for creative problem-solving. Possesses solid foundation in digital media strategies and content creation, coupled with strong writing and research skills. Capable of driving impactful communication efforts to elevate brand presence and engagement.
Overview
3
3
years of professional experience
Work History
Wealth Management Intern
Merrill Lynch
06.2025 - 08.2025
- Worked alongside two high producing financial advising teams.
- Prepared detailed reports that summarized the performance of various investments within a client''s portfolio.
- Improved operational efficiency by automating routine tasks using advanced software applications.
- Improved team marketing through the use of social media and other e-communication related platforms.
- Completed comprehensive wealth management training program.
Wealth Management Summer Analyist
Merrill Lynch
06.2024 - 08.2024
- Streamlined data processing for improved efficiency by automating spreadsheet functions and macros.
- Supported portfolio management team, effectively monitoring and tracking investment performance.
- Created a comprehensive capstone project that emphasized the importance of social media as a communication channel to market to younger audiences in preparation for a generational wealth transfer.
- Assisted in the creation of client presentations, highlighting key findings from financial analyses and research.
- Supported one of the largest advisor summits with the Digital Specialist communications team.
Customer Service Representative
Flightserv
12.2022 - 06.2024
- Served as main point of communication for all departments at the Private Jet Hangar.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Scheduled flights, coordinated hotel rooms and car services, and served as main point of communication via radio for any outbound or inbound aircrafts.
- Provided excellent customer service to various high profile clients.
- Co- managed company social media platforms and created content.
Front Desk Receptionist
LA Fitness
03.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled all phone communication effectively and efficiently.
Education
Bachelor of Science - Business Communication
University of Central Florida
Orlando, FL05-2026
Skills
- Social media marketing
- Strategic communications
- Writing
- Public Speaking
Timeline
Wealth Management Intern
Merrill Lynch
06.2025 - 08.2025
Wealth Management Summer Analyist
Merrill Lynch
06.2024 - 08.2024
Customer Service Representative
Flightserv
12.2022 - 06.2024
Front Desk Receptionist
LA Fitness
03.2022 - 08.2022
Bachelor of Science - Business Communication
University of Central Florida
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