Olivia Grusy
Litchfield Park,AZ
Summary
Dedicated and hardworking nursing student with experience in medical office and small-business environments. Strong communication, organization, customer service, and interpersonal skills, with a proven ability to work effectively in fast-paced settings. Known for going above and beyond, taking initiative, learning quickly, and consistently seeking opportunities for professional growth. Compassionate, dependable, and committed to providing excellent service while balancing multiple responsibilities with professionalism and attention to detail.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Receptionist
Vein Envy
Surprise, Arizona
03.2026 - Current
- Greeted patients and visitors warmly upon arrival at the medical facility.
- Scheduled appointments efficiently using electronic health record systems.
- Managed patient records, ensuring accuracy and confidentiality at all times.
- Verified insurance information and collected patient co-pays before visits.
- Coordinated communication between medical staff and patients effectively.
- Assisted in the preparation of medical charts for upcoming appointments.
- Handled incoming calls promptly, directing inquiries to appropriate personnel.
- Maintained cleanliness and organization of the reception area regularly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
Receptionist
Bullfrogs Garage Door Company
Surprise, AZ
06.2022 - 03.2026
- Maintained organized reception area to create welcoming environment.
- Assisted with administrative tasks, including filing and data entry.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained organized records of all invoicing transactions for easy retrieval.
Preschool Lead Teacher
Goddard School
Goodyear, AZ
01.2020 - 08.2021
- Supervised classroom activities to ensure a safe and nurturing environment.
- Assessed student progress through observations and informal assessments.
- Fostered a supportive atmosphere encouraging creativity and exploration among students.
- Developed and implemented age-appropriate activities to promote physical, mental, social and emotional growth of the preschoolers.
- Promoted language development skills through storytelling, singing songs and reading books aloud.
Kids Club Assistant Manager
EOS Fitness
Goodyear, Az.
03.2019 - 01.2020
- Assisted in planning and implementing daily lesson activities for children.
- Supervised playtime to ensure safety and promote positive interactions among children.
- Maintained cleanliness and organization of learning and play areas throughout the day.
- Facilitated group activities to encourage teamwork and social skills development.
Lifeguard
Rockford Park District
Rockford, IL
05.2017 - 08.2017
- Monitored pool area to ensure swimmer safety and compliance with rules.
- Responded quickly to emergencies, providing first aid and support as needed.
- Assisted in maintaining cleanliness of pool facilities and surrounding areas.
- Conducted regular safety drills to prepare for potential emergency situations.
Education
High School Diploma -
Guilford High School
Rockford, IL05-2018
Bachelor of Science - Nursing
Chamberlain College of Nursing
Phoenix, AZSome College (No Degree) - General Studies
Maricopa Community College System
AZSkills
- insurance verification
- appointment scheduling
- electronic health records
- patient communication
- record management
- customer service
- office administration
- effective communication
- time management
- greeting visitors
- attention to detail
- organization skills
- team collaboration
- Positive and professional
- data entry
- Multitasking and prioritization
- Phone etiquette
- Bookkeeping
Certification
- Fingerprint Clearance Card
- First Aide/CPR Certification
References
References available upon request.
Timeline
Receptionist
Vein Envy
03.2026 - Current
Receptionist
Bullfrogs Garage Door Company
06.2022 - 03.2026
Preschool Lead Teacher
Goddard School
01.2020 - 08.2021
Kids Club Assistant Manager
EOS Fitness
03.2019 - 01.2020
Lifeguard
Rockford Park District
05.2017 - 08.2017
High School Diploma -
Guilford High School
Bachelor of Science - Nursing
Chamberlain College of Nursing
Some College (No Degree) - General Studies
Maricopa Community College System