Olivia Guerrero
Houston
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Client Advisor
Burberry
Houston
10.2025 - Current
- Built strong relationships with clients through personalized service.
- Managed client inquiries and resolved concerns efficiently.
- Assisted in visual merchandising to highlight key products effectively.
- Collaborated with leadership and team members to achieve daily sales, operational, and customer service objectives.
- Assisted with inventory management, stock replenishment, cycle counts, and shipment processing to support store operations.
- Maintained operational excellence by ensuring accurate merchandise flow, replenishment, and back-of-house organization.
Sales and Service Manager
Alo Yoga
Houston
08.2024 - 10.2025
- Managed sales and service teams, optimizing performance to achieve business objectives.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Facilitated onboarding and training for new hires, fostering a productive work environment.
- Directed sales and service efforts in a high-traffic store, achieving consistent performance in a dynamic environment.
- Cultivated strong client connections to improve service delivery and boost sales.
Assistant Manager/Store Manager
Francesca's
Houston
10.2022 - 08.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Visual Merchandiser
Target
Houston
11.2019 - 10.2021
- Developed creative visual displays to showcase products and attract customers.
- Created window and in-store displays to promote new product launches.
- Organized store layout, fixtures and visual merchandising standards.
- Maintained a high level of organization and cleanliness throughout the store.
- Ensured all signage was up-to-date and accurately reflected current promotions.
- Provided training sessions for staff members on proper display techniques for different types of merchandise.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
Visual Associate/Assistant Visual Merchandiser
Forever 21
Houston
10.2018 - 11.2019
- Developed creative visual displays to showcase products and attract customers.
- Created window and in-store displays to promote new product launches.
- Organized store layout, fixtures and visual merchandising standards.
Education
High School Diploma -
Magnolia West High School
Magnolia, TXSkills
- Sales monitoring
- Recruiting and interviewing
- Employee Performance Evaluations
- Product and service knowledge
- Staff Training and Development
- Sales Strategies
- Standards Development
- Merchandising plan development
- Interior and exterior displays
- Inventory management
Timeline
Client Advisor
Burberry
10.2025 - Current
Sales and Service Manager
Alo Yoga
08.2024 - 10.2025
Assistant Manager/Store Manager
Francesca's
10.2022 - 08.2024
Visual Merchandiser
Target
11.2019 - 10.2021
Visual Associate/Assistant Visual Merchandiser
Forever 21
10.2018 - 11.2019
High School Diploma -
Magnolia West High School