Olivia Haddad
Eggleston Services - Garden Center
Virginia Beach,VA
1
Certification
8
years of professional experience
Compassionate Direct Support Professional focused on improving client quality of life. Known for flexibility and reliability with strong attention to detail. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual's needs.
Work History
Direct Support Professional /Team Leader
3 Years 10 Months- Provided individualized support to clients, facilitating daily activities within accommodated work shifts to enhance quality of life and independence.
- Monitored client progress and documented changes, ensuring accuracy in reporting and compliance with regulations.
- Advocated for clients' needs within the community, connecting them to resources that enhance their independence.
- Documented notes daily to track client achievements, concerns, or changes in behavior patterns.
- Operated point-of-sale system efficiently to process transactions and improve customer experience.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Developed rapport with regular customers, fostering loyalty through personalized service efforts.
- Operated Bobcat equipment for bulk soil/mulch or pallet deliveries.
Pool Operations Manager
3 Years 3 Months- Oversaw daily pool operations, ensuring compliance with health and safety regulations.
- Made and managed staff schedules.
- Coordinated special events at the pool, enhancing member engagement and satisfaction.
- Fostered positive relationships with members, addressing concerns to enhance overall experience.
Education
Bachelor of Science - Human Services
- Art Club Member during Freshman Year
- Relevant Coursework: Major Human Services Courses
- Professional Development: Career Development Courses
High School Diploma
- Graduated with Honors
- Study Abroad: Spain, Spanish
Skills
Client support
Client documentation
Certified in CPR/AED
Time management
Decision-making support
Disability awareness
Team collaboration
Certification
- First Aid/CPR Certified
- Direct Support Professional - [2022-now]
Interests
Gardening
I love helping others and giving back to the community.
Avid Reader
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Traveling
Timeline
Direct Support Professional /Team Leader
Eggleston Services - Garden Center
10.2022 - CurrentRead More
Pool Operations Manager
Broad Bay Country Club
05.2018 - 08.2021Read More
Old Dominion University
Bachelor of Science from Human Services
Read More
First Colonial High School
High School Diploma
Read More
References
Paul Atkinson Jr.
Phone Number: (757) 963-8392 , Extension 117
Email: AtkinsonJR.Paul@EgglestonServices.org
Brad Kirkpatrick
Phone Number: (757) 724-2283
Email: bkirkpatrick@egglestonservices.org
Pete Bergstrom
Phone Number: (757) 618-0260
Email: Bergstrom.Peter@egglestonservices.org