Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Olivia Hagen

Afton,IA

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented and proficient at problem-solving and planning. Ready to make an immediate contribution to your organization.

Overview

4
4
years of professional experience

Work History

11B INFANTRYMAN

IA National Guard
02.2022 - Current
  • Developed strong communication skills through daily interactions with fellow soldiers and superiors.
  • Applied strategic planning skills to efficiently coordinate group movements within a given timeframe.
  • Demonstrated leadership qualities by taking charge when necessary during difficult tasks.
  • Demonstrated excellent problem solving abilities in high-pressure situations.
  • Showed initiative by completing assigned duties before being asked or directed to do so.
  • Adapted quickly to changing environments while maintaining mission focus at all times.
  • Advised and counseled team members individually about progress and job performance.
  • Worked in company operations
  • Used Microsoft Office to ensure productivity within the company.

SHIFT MANAGER

Dogtopia
02.2024 - 05.2024
  • Trained and supervised new staff members.
  • Addressed customer complaints and resolved conflicts.
  • Maintained a safe work environment by enforcing company policies and procedures.
  • Promoted customer satisfaction by addressing complaints and issuing refunds.
  • Established and maintained positive and professional employee relationships.
  • Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.
  • Oversaw daily operations while managing multiple projects simultaneously.
  • Taught newly hired team members and shift managers business policies and procedures.
  • Prepared and submitted daily reports to management.

SHIFT MANAGER

Willy's
06.2021 - 01.2024
  • Trained and supervised new staff members.
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Addressed customer complaints and resolved conflicts.
  • Promoted customer satisfaction by addressing complaints and issuing refunds.
  • Maintained a safe work environment by enforcing company policies and procedures.
  • Established and maintained positive and professional employee relationships.
  • Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.
  • Oversaw daily operations while managing multiple projects simultaneously.
  • Assisted customers with product selection, providing exceptional service experience.
  • Taught newly hired team members and shift managers business policies and procedures.
  • Maintained knowledge of store products and services to make recommendations to customers.
  • Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times.
  • Promoted store specials and limited-time offers to customers.
  • Identified areas of improvement within the team and implemented strategies to increase productivity.
  • Reported equipment repair and employee training needs to managers.

Education

HSED
10.2020

Skills

  • Conflict resolution
  • Effective communication
  • Quality control
  • Technical proficiency
  • Industry knowledge
  • Interpersonal skills
  • Project management
  • Delegation capabilities
  • Sales strategies
  • Performance evaluation
  • Team leadership
  • Organizational skills
  • Workplace safety
  • Process improvement
  • Task prioritization
  • Budgeting knowledge
  • Inventory management
  • Customer service focus
  • Attention to detail
  • Staff motivation
  • Compliance understanding
  • Employee training
  • Problem-solving abilities
  • Goal setting
  • Microsoft Office
  • Self starter

Awards

Army Good Conduct Medal

Timeline

SHIFT MANAGER

Dogtopia
02.2024 - 05.2024

11B INFANTRYMAN

IA National Guard
02.2022 - Current

SHIFT MANAGER

Willy's
06.2021 - 01.2024

HSED

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Olivia Hagen