OLIVIA Haley
West Warwick,USA
Summary
Seasoned Sr Project Analyst and Wealth Training Coordinator with a proven track record at Citizens Bank, adept in program management and fostering strong stakeholder partnerships. Excelled in enhancing training program efficiency and colleague development, demonstrating advanced problem-solving and exceptional facilitation skills. Achieved significant improvements in program outcomes through innovative training method development and meticulous program monitoring. Proficient in Microsoft applications (Word, Excel, PowerPoint, Outlook, OneNote, Planner)
Overview
13
13
years of professional experience
Work History
Sr Project Analyst / Wealth Training Coordinator
Citizens Bank
Johnston, RI
04.2023 - Current
- Logistical Program Coordination: Facilitated cross-functional team meetings to align logistics activities with key stakeholders, and program participants.
- Coordinated the integration of multiple projects within the Wealth New Hire Program, ensuring cohesive progress, and that deadlines are met.
- Helped design and implement best practices that enabled teams to work more cohesively, and maximize the efficiency of training program operations.
- Assisted in developing training materials, communications, and presentation decks for Wealth New Hires involved in program activities.
- Designed surveys for the New Hire Program to receive feedback directly from the voice of the colleagues on their experience with program offerings.
- Analyzed business performance data against key performance indicators, and program surveys, to create data stories on program results, to make data-informed decisions, to further develop Wealth training programs.
- Developed and maintained partnerships with key stakeholders on scope changes, expectations, and program deliverables to ensure alignment on the implementation strategies of wealth training initiatives.
- Assisted in the development of the Wealth New Hire Program plans, identifying risks, setting objectives, and monitoring progress towards completion.
Academy Facilitator
Walmart
Coventry, USA
12.2019 - 03.2023
- Facilitates training via different modalities for specialty programs by preparing and delivering content through training discussions, activities, and hands-on development.
- Assist in scheduling training classes, monitor participant attendance, book travel arrangement, and cross-functional meetings.
- Coordinates, completes, and monitors assignments by developing, auditing, and maintaining relationships with key stakeholders.
- Sets realistic timelines for goal accomplishments, and improves work processes to increase performance and results.
- Analyzes performance and expense data to improve training and budgeting.
Membership Service and Sales Manager
Sam's Club
Orlando, USA
10.2011 - 11.2019
- Subject Matter Expert Trainer for 14 stores within the market
- Hired, supervised and coached employees on sales strategies to optimize performance
- Collaborated with upper management to implement continuous improvements and exceed personal and team goals
- Built relationships with customers and community to establish long-term business growth
- Developed training exercises to increase associate engagement and reduce turnover
Education
High School Diploma -
Our Lady of Fatima
Warren, RI06.2007
No Degree - Business Management
Rhode Island College
Providence, RISkills
- Program Management
- Program Monitoring
- Logistical coordination
- Developing strong partnerships with key stakeholders
- Strong written and verbal communication skills
- Advanced problem-solving proficiency
- Excellent organization and time management
- Attention to detail
- Versatile
- Resilient
- Planning Events
- Learning Management Systems
- Virtual Learning Management
- Training Method Development
- Onboarding and Orientation
- Facilitation and coaching
- Project Budgeting
- Colleague Development
- Inclusive Leader
Affiliations
- Influencer Network Member
- Pride and WIN BRG Member
- Gen AI HR Experience Completion
- Active Data Camp Participant
Timeline
Sr Project Analyst / Wealth Training Coordinator
Citizens Bank
04.2023 - Current
Academy Facilitator
Walmart
12.2019 - 03.2023
Membership Service and Sales Manager
Sam's Club
10.2011 - 11.2019
High School Diploma -
Our Lady of Fatima
No Degree - Business Management
Rhode Island College
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