Olivia Hancock
Dutton
Summary
Demonstrated ability to manage daily shift operations effectively, including scheduling and task assignment for team members. Analyzed sales data to identify growth opportunities, contributing to the development of short-term goals for each shift. Ensured compliance with safety regulations and enforced company policies consistently, fostering a safe and productive work environment. Trained new employees on procedures and upselling techniques, enhancing overall team performance and operational efficiency.
Overview
1
1
year of professional experience
Work History
Shift Lead Manager
Dunkin’ Donuts
Fort Payne
06.2024 - Current
- Analyzed sales data to identify trends and opportunities for growth.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Ensured compliance with all safety regulations during shifts.
- Assisted in the development of short-term goals for each shift.
- Developed strategies to improve operational efficiency and productivity.
- Enforced company policies and procedures in a consistent manner.
- Kept up-to-date with changes in industry regulations and best practices.
- Inspected equipment before use to ensure it was functioning properly.
- Trained new employees on procedures, policies, and job functions.
- Taught staff upselling techniques to meet revenue targets.
Education
GED -
Sylvania High School
Sylvania, AL05-2025
Skills
- Empathy and understanding
- Ability to understand, and work through tough situations
- Active listening
- Hands on learning
- Organizational
- Leadership
References
References available upon request.
Timeline
Shift Lead Manager
Dunkin’ Donuts
06.2024 - Current
GED -
Sylvania High School