Olivia Hankins
Kingston,OK
Summary
Experienced with assisting in eye examinations and patient management. Utilizes diagnostic equipment to support optometric procedures. Knowledge of maintaining patient records and ensuring high-quality patient care.
Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Optometrist Technician
Choctaw Nation Health Services Authority
Durant, OK
01.2024 - 12.2024
- Provided compassionate support to anxious patients during testing procedures, creating a calm environment that facilitated precise results measurement.
- Assisted optometrists in diagnosing vision disorders with thorough pre-testing procedures and accurate documentation.
- Expedited check-in process through proficient data entry skills, decreasing patient wait times while maintaining accuracy in records management.
- Strengthened communication between optometrists and referring physicians by preparing detailed reports outlining patients'' diagnoses and recommended treatments.
- Ensured accurate record-keeping by diligently documenting test results, diagnoses, and treatment plans in accordance with industry standards.
- Improved patient satisfaction by efficiently conducting preliminary eye tests and gathering relevant medical history.
- Enhanced patient experience by providing clear instructions and guidance during various testing procedures.
- Maintained a clean and sterile environment within the examination rooms, adhering to strict hygiene protocols for patient safety.
- Actively participated in staff meetings to discuss clinic operations, brainstorming ideas for improvements and sharing best practices among colleagues.
- Supported patients in selecting appropriate eyewear by offering personalized recommendations based on individual needs and preferences.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Identified issues during preliminary exam and addressed concerns with physician.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Server
Oil Spill Restaurant
Madill, OK
08.2019 - 05.2023
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Laborer/welder
Sundowner Trailers
Coleman, OK
06.2018 - 09.2018
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
- Used variety of hand and power tools to complete tasks.
- Maintained organized and clean work areas at all times on job sites.
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Completed tasks on time to meet quality and safety standards.
- Coordinated with other departments to complete projects within deadline.
- Assembled parts correctly according to specifications, reducing quality issues.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Removed excess slag with arc-cutting, grinding and using other equipment.
- Kept work area clean and organized.
Front Desk Receptionist
Choctaw Casino & Resort
Durant, OK
04.2017 - 05.2018
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Resolved customer problems and complaints.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new team members on company procedures, customer service and issue resolution.
- Collected room deposits, fees, and payments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Factory Welder
BigTex Trailer Manufacturers
Madill, OK
01.2016 - 05.2016
- Watched production lines for consistent errors and reported problems to supervisor.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Welded various connections with high-quality final results.
- Selected and operated shielded metal arc and gas metal arc welding equipment.
- Welded metal components in vertical, overhead and flat positions.
- Disassembled, corrected and reassembled defective components.
Front Desk Manager
Best Western Sandbass Inn And Suites
Madill, OK
02.2013 - 06.2015
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest complaints by addressing issues with rooms promptly.
- Attended staff meetings and brought issues to attention of upper management.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Education
Associate Degree - Illustration
Academy of Art University
San Francisco, CAMadill High School
Madill, OK05.2006
Skills
- Hospitality Service Expertise
- Order Accuracy
- Cash Handling
- Anticipating Guest Needs
- Cool Under Pressure
- Warm and Friendly
- Adaptable and Flexible
- Pos Operation
- Patient care
- Appointment scheduling
Timeline
Optometrist Technician
Choctaw Nation Health Services Authority
01.2024 - 12.2024
Server
Oil Spill Restaurant
08.2019 - 05.2023
Laborer/welder
Sundowner Trailers
06.2018 - 09.2018
Front Desk Receptionist
Choctaw Casino & Resort
04.2017 - 05.2018
Factory Welder
BigTex Trailer Manufacturers
01.2016 - 05.2016
Front Desk Manager
Best Western Sandbass Inn And Suites
02.2013 - 06.2015
Associate Degree - Illustration
Academy of Art University
Madill High School