Olivia Hardrick
Bossier City,LA
Summary
Dynamic and results-driven professional with extensive experience in customer service and operations management at Hilton and Family Dollar. Proven ability to enhance guest satisfaction and streamline processes through strong organizational skills and effective problem-solving. Adept at training teams and managing logistics to ensure successful event execution and operational efficiency.
Overview
5
5
years of professional experience
Work History
Store Manager
Family Dollar
01.2022 - 09.2025
- Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
- Learned inventory management systems to track product availability and stock levels.
- Supported team in maintaining cleanliness and organization of merchandise displays.
- Engaged with customers to provide product information and resolve inquiries effectively.
Night Auditor
Motel 6
03.2021 - 01.2022
- Managed nightly financial audits, ensuring accuracy in revenue reporting and reconciliation.
- Oversaw front desk operations, enhancing guest satisfaction through efficient service and support.
- Utilized hotel management software to process transactions and maintain accurate records.
- Developed and implemented procedures to streamline night audit processes, improving efficiency.
Banquet Manager
Hilton
02.2021 - 12.2021
- Oversaw banquet operations, ensuring seamless execution of events and optimal guest satisfaction.
- Coordinated with culinary staff to design menus tailored to client needs and preferences.
- Managed event logistics, including setup, staffing, and breakdown processes for efficiency.
- Trained and mentored team members on service standards and operational procedures.
Education
High School Diploma -
Abaham Lincoln High School
San Diego, CASkills
- Customer service
- Problem-solving
- Customer relations
- Strong organizational skills
Accomplishments
number one sales in district 2 years in a row
- Increased sales by 40% by coaching department managers on new merchandising standards.
Timeline
Store Manager
Family Dollar
01.2022 - 09.2025
Night Auditor
Motel 6
03.2021 - 01.2022
Banquet Manager
Hilton
02.2021 - 12.2021
High School Diploma -
Abaham Lincoln High School