Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olivia Harless

Mason,OH

Summary

Organized Specialist offering expertise in project management, communication, and writing. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and creatively solving problems. Background in digital marketing and customer-relationship management promoting overall user experiences.

Overview

6
6
years of professional experience

Work History

CRM Implementation Specialist

Reynolds And Reynolds
01.2024 - Current
  • Spearheaded over 200 product installations- providing setup, support, and training of the FOCUS CRM application, ensuring a seamless transition for customers.
  • Delivered remote training sessions via Zoom, effectively teaching customers to navigate and utilize the FOCUS software.
  • Collaborated with internal and external stakeholders to address and resolve application issues promptly, enhancing overall customer satisfaction.
  • Streamlined the installation process, maintaining a high standard of efficiency and consistently meeting all deadlines without exception.

Experience Show Guide

TENSPACE
07.2022 - 12.2023
  • Actively engaging with customers and strategically promoting the brand in space to enhance awareness and drive consumer loyalty, resulting in increased recognition and positive brand reception
  • Generating over $200k in brand sales over three months through attentive service and a deep understanding of customer needs and preferences
  • Coordinating with social media, design, and other teams to execute product introductions and produce content
  • Implementing a personable and inclusive approach to interacting with diverse audiences.

Digital Marketing Intern

Linear Creative
04.2021 - 08.2021
  • Created engaging content for three clients on LinkedIn, Facebook, and Instagram.
  • Worked with Hootsuite, Google Analytics, and Facebook Ads Manager to create information uniformity.
  • Prepared and presented weekly updates and reports to track marketing campaign growth and success rates.

Writer

TITLE Magazine
08.2018 - 12.2018
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approaches.
  • Researched relevant fashion topics and worked closely with designers, editors, and photographers to develop unique visions.
  • Conducted interviews with subject matter experts to generate topics.

Education

Bachelor of Arts - Communication

University of Cincinnati
Cincinnati, OH

Bachelor of Arts: Strategic Communication, Minor in Design Thinking -

The Ohio State University
Columbus, Ohio
05.2022

Skills

  • Adobe Creative Suite
  • Microsoft Office Suite
  • WordPress
  • Copywriting & Editing
  • Social Media Content & Strategy
  • Research & Analysis
  • SEO & Keyword Optimization
  • Brand Awareness
  • Project Management
  • Customer Relations
  • Expert Problem Solving
  • Documentation Management

Languages

English
Native or Bilingual
French
Professional Working

Timeline

CRM Implementation Specialist

Reynolds And Reynolds
01.2024 - Current

Experience Show Guide

TENSPACE
07.2022 - 12.2023

Digital Marketing Intern

Linear Creative
04.2021 - 08.2021

Writer

TITLE Magazine
08.2018 - 12.2018

Bachelor of Arts - Communication

University of Cincinnati

Bachelor of Arts: Strategic Communication, Minor in Design Thinking -

The Ohio State University

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Olivia Harless