Olivia Hathaway-Michaels
Trader Joe's
Fishers,IN
1
Certification
9
years of professional experience
A professional in the service industry and dedicated to supporting my team and customers to the best of my abilities. Demonstrates strong analytical, communication, and teamwork skills. With a proven ability to quickly adapt and learn new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Work History
Crew Member
4 Years 1 Month- Executed customer experience enhancements by anticipating needs and providing high-impact service moments.
- Keep a cleanly environment for crew and customers.
- Operated registers, processed transactions, and bagged groceries with accuracy and speed.
- Separated pallet components and cleared pallet loads for efficient processing.
- Assisted customers with product selection, store navigation, and friendly checkout support.
- Stocked shelves, rotated inventory, and maintained organized displays for accurate product presentation.
- Operated electric pallet jacks for proper product delivery.
Shopper and Cashier
10 Months- Picked customer orders using handheld device, ensuring accurate item selection and efficient route planning.
- Organize order time slots to ensure accurate scheduling.
- Maintained clean, organized work areas and followed safety and sanitation procedures.
- Selected quality produce, meat, and grocery items while following freshness and handling standards.
- Collected orders and delivered to customer vehicles for order fulfillment.
- Coordinated occasional inventory stocking support for cross-department replenishment needs.
Jersey Mikes
10 Months- Handled ingredients, portioned items, and executed food prep tasks according to production standards.
- Prepared and assembled subs according to established standards and customer requests.
- Completed routine cleaning duties including surface sanitation and area tidying.
- Completed cash register transactions, ensuring accurate cash handling and timely customer payments.
- Assembled pick-up, catering and delivery orders for timely and accurate pick up.
Maid/Housekeeping Cleaner
7 Months- Cleaned residential homes using company checklists, maintaining consistent quality and attention to detail.
- Sanitized kitchens and bathrooms, following safe product-use procedures and customer preferences.
- Vacuumed, dusted, and mopped living spaces to uphold spotless presentation standards.
- Organized cleaning supplies and restocked equipment for smooth daily assignments.
- Communicated with customers respectfully to confirm priorities and ensure satisfaction.
- Followed safety protocols while handling chemicals, surfaces, and household belongings.
Sales and Cleaning
7 Months- Prospected and secured membership enrollments from new riders through direct outreach and membership sales execution.
- Entered new lead records into system and initiated outbound text messages to establish first contact.
- Sorted laundry by load requirements and completed washing, drying, and folding tasks.
- Sanitized bathrooms and cleaned Bike Studio areas, following standard cleaning procedures.
- Disinfected shoes after classes to maintain hygiene and safety standards.
- Provided member greetings by acknowledging arrivals and directing members appropriately.
- Promoted CycleBar on social media to drive brand visibility.
Sales Associate
5 Months- Assisted customers with product selection, sizing, and fit recommendations.
- Prepared merchandise for sales floor by pricing or tagging.
- Operated POS register accurately for sales, returns, and exchanges.
- Maintained visual merchandising standards across sales floor and displays.
- Supported sales goals by promoting footwear and apparel features.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Hostess
1 Year 6 Months- Answer the phone for delivery and carry-out orders or for any customer requests in general
- Received customer orders and entered order details accurately.
- Served food at tables promptly to support smooth service flow to support smooth restaurant operations and customer satisfaction.
- Cleaned and organized restaurant areas, restocked supplies, and maintained tidy service spaces.
- Greeted guests promptly and maintained a welcoming front-of-house first impression.
- Managed waitlist and seating flow to balance dining room capacity.
- Coordinated table assignments with servers to support smooth service.
- Organized takeout pickup traffic to keep entrance area efficient.
Education
High School Diploma - General
- Honor Roll 2017-2019
- 3.8 GPA
- AP History Student
- School News Anchor and Journalist
Skills
Multitasking and organization
Teamwork and collaboration
Inventory Management
Learning agility
Merchandising
Serving Experience
Cleaning professional
Food service and safety operations
Cash Handling
Retail sales operations
Communication skills
Problem Solving
Sign art and drawing
Attention to detail
Certification
Liquor License, July 2022 to July 2024
Food Safety Certified
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Crew Member
Trader Joe's
08.2022 - 09.2026Read More
Shopper and Cashier
Meijer
08.2021 - 06.2022Read More
Jersey Mikes
Jersey Mike's Subs
08.2020 - 06.2021Read More
Maid/Housekeeping Cleaner
Molly Maid
01.2020 - 08.2020Read More
Sales and Cleaning
Cyclebar
05.2019 - 12.2019Read More
Sales Associate
SKECHERS
12.2018 - 05.2019Read More
Hostess
Jockamo Upper Crust Pizza
06.2017 - 12.2018Read More
Lawrence North High School
High School Diploma from General
Read More