Olivia Hayes
Athens
Summary
Dynamic professional with a strong background in client advocacy and trauma-informed care, honed at The Cottage Sexual Assault Center. Proven ability to support crisis intervention and foster positive client relationships. Gained practical experience through hands-on roles, demonstrating capabilities in problem-solving, teamwork and adaptability. Demonstrated strong communication skills, and the ability to create impactful contributions to clients and organizations. Possess diligence, quick-learning abilities, and commitment to achieving company goals.
Overview
6
6
years of professional experience
Work History
Adult Services Intern
The Cottage Sexual Assault Center And Children's Advocacy Center
Athens
08.2025 - Current
- Assist clients in navigating available resources and support services.
- Conduct intake assessments to determine client needs and connect them to resources
- Provide victim advocacy by accompaning survivors to forensic medical exams, law enforcement interviews, and court hearings.
- Engaged in training sessions to enhance understanding of trauma-informed care principles.
- Supported crisis intervention efforts by responding to hotline inquiries effectively.
Substitute Teacher
ESS
02.2023 - Current
- Clarke County, Commerce City Schools, and Jackson County (all grades)
- Support teachers by managing classroom behavior and maintaining a positive environment.
- Encouraged positive behavior among students through effective communication techniques.
Business Office Manager
PruittHealth Grandview
10.2020 - 05.2023
- Collections, Medicaid applications (submission and follow up with case workers), attends care plans to speak to families about their financial responsibility- coinsurance, deductibles, and discussing Medicaid qualifications.
- This was a small building, so I also was the HR Coordinator and processed payroll.
Office Manager
Winder Center for Nursing and Healing
06.2022 - 02.2023
- Collections, Medicaid applications (submission and follow up with case workers), attends care plans to speak to families about their financial responsibility- coinsurance, deductibles, and discussing Medicaid qualifications.
- Oversaw the Human Resource department responsible for recruiting, onboarding, and orienting new talent.
- Oversaw and gave final payroll approval.
Human Resources
PruittHealth Athens Heritage
09.2019 - 10.2020
- Posted job openings, reviewed applications, screened candidates and scheduled interviews.
- Submitted background checks, onboarded and oriented new hires.
- Helped employees sign up for benefits and facilitated conflict resolution.
- Witnessed write ups and terminations.
- I also processed payroll and submitted invoices.
- (I transferred to Grandview because I received a promotion)
Education
Master of Arts - Social Work
Louisiana State University
Baton Rouge, LA05-2026
Bachelor of Arts - Human Services
Southern New Hampshire
Manchester, NH12.2023
Skills
- Trauma-informed care
- Client advocacy
- Crisis intervention
- Professionalism and etiquette
- Client relationships
- Teamwork and collaboration
References
- Sarah Howard, Adult Services Director, The Cottage, 678-577-9127
- Rachel Abruzzi, Adult Services Advocate, The Cottage, 915-472-8884
- Grayson Gentzel, Rehab Director, Winder Center for Nursing, 404-993-9082
Timeline
Adult Services Intern
The Cottage Sexual Assault Center And Children's Advocacy Center
08.2025 - Current
Substitute Teacher
ESS
02.2023 - Current
Office Manager
Winder Center for Nursing and Healing
06.2022 - 02.2023
Business Office Manager
PruittHealth Grandview
10.2020 - 05.2023
Human Resources
PruittHealth Athens Heritage
09.2019 - 10.2020
Master of Arts - Social Work
Louisiana State University
Bachelor of Arts - Human Services
Southern New Hampshire