Olivia Heisler
Willow Street,PA
Summary
Dedicated professional with demonstrated strengths in numerous areas. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver
Elizabeth Hershman
09.2020 - 05.2023
- Transported patient to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to medical professionals
- Provided safe mobility support to help patient move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
- Monitored patient vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted patient with self-administered medications.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Licensed Sales Producer
Willow Street Insurance Agency - Douglas Moyer
05.2019 - 09.2020
- Utilized targeted email campaigns and cold calling to increase revenue.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Exceeded corporate quotas for monthly policy sales.
- Promoted products and services using upselling and other sales strategies.
- Provided coverage option information to assist clients in protecting assets.
- Analyzed risk factors to recommend appropriate coverage levels.
- Calculated premiums and established payment methods for sales.
- Educated clients on insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information.
- Monitored customer feedback and identified areas of improvement.
- Identified and solicited sales prospects in agency databases.
Interim Personnel for Vice President
Staffing Service USA - Millersville University
12.2018 - 05.2019
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Compiled data from personnel records and prepared reports to aid in key decision-making.
- Coordinated appointments with employees, department heads and outside representatives.
- Supported meetings by taking notes, organizing minutes and writing summaries.
- Fielded numerous telephone calls and emails daily and handled many requests without any input from senior staff.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized travel arrangements for executives, including flights, accommodations and ground transportation.
Licensed Sales Producer
State Farm Agency - Tony Manley
04.2018 - 09.2018
- Utilized targeted email campaigns and cold calling to increase revenue.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Exceeded corporate quotas for monthly policy sales.
- Promoted products and services using upselling and other sales strategies.
- Provided coverage option information to assist clients in protecting assets.
- Analyzed risk factors to recommend appropriate coverage levels.
- Calculated premiums and established payment methods for sales.
- Educated clients on insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information.
- Monitored customer feedback and identified areas of improvement.
- Identified and solicited sales prospects in agency databases.
Sales Associate
Kay Jewelers Outlet
07.2016 - 03.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
Licensed Sales Producer
Allstate Insurance Company
10.2014 - 06.2016
- Utilized targeted email campaigns and cold calling to increase revenue.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Exceeded corporate quotas for monthly policy sales.
- Promoted products and services using upselling and other sales strategies.
- Provided coverage option information to assist clients in protecting assets.
- Analyzed risk factors to recommend appropriate coverage levels.
- Calculated premiums and established payment methods for sales.
- Educated clients on insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information.
- Monitored customer feedback and identified areas of improvement.
- Identified and solicited sales prospects in agency databases.
Sales Associate
Kay Jewelers Outlet
09.2013 - 12.2014
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
Education
No Degree - Nursing
Pennsylvania College of Health Sciences
Lancaster, PA 05-2027
High School Diploma -
Lampeter-Strasburg High School
Lampeter, PA 06-2013
Skills
- Patience and Empathy
- Adaptability and Flexibility
- Multitasking Capabilities
- Analytical Thinking
- Teamwork and Collaboration
- Conflict Resolution
- Excellent Written and Verbal Communication
- Dependable and Responsible
- Insurance Knowledge
- Sales and Marketing
- Basic Nursing Care
- Medical Terminology
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
English
Native or Bilingual
Timeline
Caregiver
Elizabeth Hershman
09.2020 - 05.2023
Licensed Sales Producer
Willow Street Insurance Agency - Douglas Moyer
05.2019 - 09.2020
Interim Personnel for Vice President
Staffing Service USA - Millersville University
12.2018 - 05.2019
Licensed Sales Producer
State Farm Agency - Tony Manley
04.2018 - 09.2018
Sales Associate
Kay Jewelers Outlet
07.2016 - 03.2017
Licensed Sales Producer
Allstate Insurance Company
10.2014 - 06.2016
Sales Associate
Kay Jewelers Outlet
09.2013 - 12.2014
- Basic Life Support (BLS) Certification - American Heart Association.
No Degree - Nursing
Pennsylvania College of Health Sciences
High School Diploma -
Lampeter-Strasburg High School
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