Olivia Heller

• Office Based Surgical Center for Ocular and Oculoplastics surgery
• Essential role during the facility's QAPI accreditation process and ongoing compliance maintenance
• Correct management, application and documentation of robust QAPI program including: OSHA compliance, infection prevention, safety, quality assurance, performance improvement and patient satisfaction
• Duties of RN PACU care include pre-operative assessment and education, OR nurse circulation, post-operative care, discharge planning and follow up care
• Observe patient for any change in hemodynamic status before, during and after surgery

• Managing care for up to 6 patients with diverse and complex disease processes
• Constant patient monitoring with experienced clinical assessment skills in order to anticipate and implement medical care
• Interpreting data and observations to anticipate possible patient decline and communicating with interdisciplinary team to effectively intervene and redirect patient outcomes
• Educating patients and caregivers to facilitate understanding of diagnosis, disease, expectations and goals
• Adept at numerous bedside skills such as medication administration, IV infusion titration, proper insertion and care of various IV's, lines and drains, blood draws, ostomy care, wound care
• Professional and timely communication with all members of interdisciplinary care and coordinating resources for optimal healing
• Precepting new RN's and onboarding team mates in a positive and collaborative manner

• Utilized advanced nursing knowledge to care for critically ill patients during COVID-19 outbreaks
• Collaborated directly with ICU RN's, Intensivists, Pulmonologists and RT's as the progressive unit was forced to care for ICU level patients during this pandemic crisis
• Cared for up to 5 patients of deteriorating respiratory status requiring continuous hi-flo, BiPAP and CPAP
• Compassionately provided telephone updates and education to family during strict no visitor policies
• Frequently de-escalated tense family interactions with empathy and poise
• Provided companionship during end of life care due to COVID pneumonia and ARDS

• Cared for up to 7 patients with expertise in disease processes such as COPD, CKD, DM I & II, A-fib, CHF, CKD, CVA/TIA's, MS, DKA, HIV, PNA, GIB, SBO's, sepsis, alcohol and drug withdrawal, post-surgical care
• Awarded 2 Daisy Nominations; one nominated from a patient and another from a team member

• Cared for mixture of SNF/LTC residents, rehabilitation patients and memory care patients
• Collaborated with PT/OT to aide patients in returning home safely
• Developed excellent capacity to care for geriatric population and their unique medical and emotional needs
• Gained comfort level in caring for severely demented and disabled patients

Minor in Interdisciplinary Healthcare Studies