Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Heredia

Glendale Heights,IL

Summary

I am a dependable crew member with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. I am also an organized and motivated employee, eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

1
1
year of professional experience

Work History

Crew Member

Chipotle
Elmhurst, Illinois
02.2023 - 07.2023
  • Greeted guests in a friendly and welcoming manner.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Ensured that all restaurant safety guidelines were followed at all times.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Assisted other team members with side work tasks.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.

Crew Member

Sbarro Pizza
Lombard, IL
09.2022 - 12.2022
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Informed customers about daily specials in an engaging manner.
  • Interacted pleasantly with guests to deliver quality customer service.

Education

High School Diploma -

West Chicago Community High School
West Chicago, IL
12-2023

Skills

  • Customer Engagement
  • Customer Service
  • Safe Food Handling
  • Health Code Compliance
  • Cleaning
  • Flexible Schedule
  • Cash Handling
  • Store Opening and Closing
  • Time Management
  • Positive Company Representation

Timeline

Crew Member

Chipotle
02.2023 - 07.2023

Crew Member

Sbarro Pizza
09.2022 - 12.2022

High School Diploma -

West Chicago Community High School
Olivia Heredia