Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Hernandez

Webster,TX

Summary

I serve an enthusiastic and empathic energy in my work environment. I’ve acquired quick problem solving skills, patience, and adaptability. I love exploring new challenges and skills. I want to expand my knowledge in new work fields. In high school I was a preschool teacher in the child guidance class for both my junior and senior year, which lead me to receiving my Pre-Professional Assessment and Certification in Early Childhood Education.

Overview

2
2
years of professional experience
58
58
years of post-secondary education

Work History

Courtesy Desk Associate

Kroger
07.2023 - Current
  • I notify management of issues such as suspected theft or property defacement.
  • I assist customers in bill pays, vehicle registration renewal tags, money transfers, and returns.
  • Am empathetic and help customers when they’re unsatisfied.
  • Communicate clearly with customers, coworkers, and management.

Certified Trainer

Potbelly
08.2022 - 06.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Would guide new employees as they navigated their new position.

Education

Associate - Early Childhood Education

San Jacinto College District
Pearland, TX

Diploma -

Clear Brook High School
Friendswood, TX
08.2020 - 05.2024

Skills

  • Dependability
  • Flexibility
  • Customer Service
  • Assertiveness
  • Problem Resolution
  • Refunds and exchanges
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Computer Skills
  • Staff education and training

Timeline

Courtesy Desk Associate

Kroger
07.2023 - Current

Certified Trainer

Potbelly
08.2022 - 06.2023

Diploma -

Clear Brook High School
08.2020 - 05.2024

Associate - Early Childhood Education

San Jacinto College District
Olivia Hernandez