Olivia Hernandez
6519 Stafford Ave Apt #3,CA
Summary
At AltaMed Health Services Corporation, I excelled as an Intake Specialist II, enhancing customer satisfaction through efficient follow-ups and accurate data entry. My adaptability and compassionate communication fostered strong client relationships and improved service delivery. Skilled in medical application assistance and casemanagement, I consistently surpassed performance metrics, contributing to a supportive and efficient team environment.
Professional intake specialist with strong track record in client assessment and engagement. Proven ability to enhance intake processes, fostering positive client experiences and streamlining operations. Renowned for collaborative spirit and adaptability in dynamic environments.
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Intake Specialist II
AltaMed Health Services Corporation
06.2004 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Developed relationships with Department of Social services to assist clients with the medical process , ensuring medical approval . Ensuring that the client starts the intake process to Pace .
Education
High School Diploma -
Garfield High School
Los Angeles, CA06-1986
Skills
- Compassionate communication
- Assertiveness
- Follow-up skills
- Group and individual instruction
- Application assessments
- Client intake process
- Scheduling appointments
- Empathic communication
- Charting and clinical documentation
- Multi-line phone operations
- Home visits
- Multitasking
- Problem-solving abilities
- Documentation skills
- Time management abilities
- Professionalism
- Coordinate service referrals
- Adaptability
- Medical Application assistance /Casemanagement
Accomplishments
- Achieved Medical Application assistance through effectively helping with approval of the application . Assisting with the Intake Process converting the client into a Pace Participant.
Certification
- Business Administration , Year 2017
- CPR Certificate, September 2023
- Pace Certification , June 2004
Languages
Spanish
Full Professional
Timeline
Intake Specialist II
AltaMed Health Services Corporation
06.2004 - Current
- Business Administration , Year 2017
- CPR Certificate, September 2023
- Pace Certification , June 2004
High School Diploma -
Garfield High School
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