Olivia Hernandez
Palmdale,CA
Summary
I am a freshman at Cal State Fullerton, who enjoys connecting with customers, while also learning and developing strong work skills. I pride myself on my ability to give 110% when completing a task and I believe my previous experience in customer service has prepared me for similar jobs. Three words that would best describe me would be hardworking, outgoing, as well as genuine. I know that I can bring about a positive atmosphere to any environment and demonstrate kindness and responsibility as well. I look forward to working in an environment I'm already familiar with. Thank you for your time in advance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
The Poke Co.
08.2024 - Current
- Worked in the front of the house, as well as the back of the house
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated a want to be more versatile and learn various steps in food preparation in both houses.
- Opened store in a timely manner.
Ice Cream Ambassador/ Crew Leader
COLD STONE CREAMERY
05.2023 - 08.2024
- Developed and maintained positive company image and reputation.
- Demonstrated responsibility for directing and helping my crew.
- Established positive relationships with customers, coworkers, and managers.
- Worked skillfully to be promoted to higher positions or preferred positions.
- Showed a sense of urgency in both in person and online orders.
Education
Bachelor of Arts (B.A.) - Human Resource Managment
California State University-Fullerton
Fullerton, CA05.2028
Bachelor of Arts - Political Science
California State University, Fullerton
Fullerton, CA05-2028
High School Diploma -
Quartz Hill High School
Lancaster, CA06.2024
Skills
- Presentation Materials
- Demonstrations
- Social Perceptiveness
- Business Correspondence
- Upselling
- Urgency
Certification
Food Handlers Card
Awards
- Valedictorian
- Member of the National Honors Society
- Member of the California Scholarship Federation
- First place MOAH Ceramics Award
References
- Kaylee Dillenbeck, Operations Manager, Cold Stone Creamery, (661) 802-7449, coldstonecreamery.palmdale@gmail.com
- Syed Malik, Owner, Cold Stone Creamery, (805) 341-5434, syed.a.malik@hii-nns.com
Extracurricular Activities
California Scholarship Federation (CSF) National Honor Society (NHS)
Languages
Spanish
Limited Working
Timeline
Crew Member
The Poke Co.
08.2024 - Current
Ice Cream Ambassador/ Crew Leader
COLD STONE CREAMERY
05.2023 - 08.2024
High School Diploma -
Quartz Hill High School
Food Handlers Card
Bachelor of Arts (B.A.) - Human Resource Managment
California State University-Fullerton
Bachelor of Arts - Political Science
California State University, Fullerton
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