Olivia Heyward
Summary
Registered Nurse with expertise in acute care, pediatric critical care, and case management. Proven ability in interdisciplinary collaboration, patient advocacy, and effective discharge planning. Committed to enhancing leadership and administrative skills while ensuring high-quality, equitable patient care.
Overview
3
3
years of professional experience
Work History
Registered Nurse Case Manager
Ascension Seton Medical Center
Austin, TX
11.2024 - Current
- Coordinate interdisciplinary discharge planning and address barriers to care to ensure safe, efficient transitions.
- Deliver comprehensive care management services for Medicare, Medicaid, and uninsured populations to promote equitable access to healthcare resources.
- Facilitate individualized care plans addressing chronic conditions, behavioral health needs, and social determinants to reduce readmissions and improve outcomes.
- Partner with surgeons and perioperative teams to support patient pathways from inpatient admission through post-surgical discharge, ensuring clinical readiness, appropriate device utilization, and seamless transitions to outpatient and post-acute care.
- Serve as a clinical liaison across surgery, case management, therapy, and post-acute providers, translating patient outcomes, length of stay metrics, and payer requirements into actionable care plans that support surgeon goals, operational efficiency, and value-based care initiatives.
Registered Nurse, Pediatric Intensive Care Unit
Ascension Dell Children’s Medical Center
Austin, TX
05.2024 - 11.2024
- Delivered comprehensive care to critically ill pediatric patients within a Level I trauma center.
- Titrated sedation and vasopressors, managed artificial airways, and optimized ventilator settings to maintain patient stability.
- Collaborated with multidisciplinary teams to implement individualized care plans and ensure safe patient transports to diagnostic procedures.
- Served as a preceptor and resource nurse, supporting orientation, clinical skill development, and real-time decision-making for new and transitioning nurses.
Registered Nurse, Neonatal Intensive Care Unit
Children’s Healthcare of Atlanta
Atlanta, GA
10.2022 - 04.2024
- Provided advanced care to premature and critically ill neonates in a Level IV NICU.
- Monitored complex ventilation systems (HFOV, iNO, ECMO) and upheld infection prevention and quality improvement practices to optimize patient outcomes.
- Supported pre- and post-surgical patients, collaborated with physicians, and mentored new nurses and students.
- Served as a preceptor and resource nurse, mentoring new and transitioning nurses through orientation, clinical skill development, and real-time clinical decision-making to promote safe practice and adherence to unit standards.
Education
Master of Science in Nursing Administration -
Texas A&M International University
Laredo, TX05-2026
Bachelor of Science in Nursing -
The University of Alabama
Tuscaloosa, AL08-2022
Skills
- Meditech and Cerner
- Epic systems
- Electronic health records
- Microsoft Excel proficiency
- Quality improvement strategies
- Discharge planning expertise
- Leadership development
- Interdisciplinary teamwork
Certifications Licensure
- Basic Life Support (BLS), American Heart Association, 06/30/27
- Registered Nurse (RN), Texas Board of Nursing, 1159368, 07/31/26
Timeline
Registered Nurse Case Manager
Ascension Seton Medical Center
11.2024 - Current
Registered Nurse, Pediatric Intensive Care Unit
Ascension Dell Children’s Medical Center
05.2024 - 11.2024
Registered Nurse, Neonatal Intensive Care Unit
Children’s Healthcare of Atlanta
10.2022 - 04.2024
Master of Science in Nursing Administration -
Texas A&M International University
Bachelor of Science in Nursing -
The University of Alabama