Olivia Hicks
Forney,TX
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace.
Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Committed job seeker with a history of meeting company needs with consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Barista
Addison Coffee Roasters
Forney, TX
12.2024 - Current
- Described menu items to customers and suggested products based on stated preferences.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Implemented feedback from customers to improve service quality and menu offerings.
- Checked brewing equipment for proper functionality.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Barista
Cold Smoke
Stephenville, TX
10.2024 - Current
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Input orders into point of sale system and handled customer payments.
- Operated cash registers to process customer payments.
- Memorized official and off-menu coffee and tea preparations.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Front Desk Receptionist
Urban Air Trampoline and Adventure Park
Rockwall, TX
07.2022 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Explained policies and procedures to visitors.
- Updated and maintained office policies and procedures.
- Maintained a clean and organized reception area to uphold company image.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Investigated and analyzed client complaints to identify and resolve issues.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Internship Student
Sinclair Law Offices
Forney
08.2024 - 10.2025
- Analyzed key performance indicators to identify effective strategies.
- Identified opportunities for process improvements and developed action plans accordingly.
- Shadowed staff and learned advanced work.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Worked with teams to support goals and build experience.
Server
Olive Garden Restaurant
Terrell, TX
10.2023 - 08.2024
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Informed customers of daily specials and signature menu items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills and calculate totals.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
BBA -
Tarleton State University
Stephenville, TX05-2026
Associate of Science -
Dallas College
Dallas, TX05-2024
High School Diploma -
Forney High School
Forney, TX05-2024
Skills
- Opening and closing duties
- Time management
- Friendly and outgoing
- Team leadership
- Inventory management
- Hospitality and accommodation
- Performance improvement
- Team collaboration
- Speedy and efficient
- Verbal and written communication
- POS system operation
- Clear communication
- Calm under pressure
- Empathy and Compassion
Timeline
Barista
Addison Coffee Roasters
12.2024 - Current
Barista
Cold Smoke
10.2024 - Current
Internship Student
Sinclair Law Offices
08.2024 - 10.2025
Server
Olive Garden Restaurant
10.2023 - 08.2024
Front Desk Receptionist
Urban Air Trampoline and Adventure Park
07.2022 - Current
BBA -
Tarleton State University
Associate of Science -
Dallas College
High School Diploma -
Forney High School