Olivia Higgs
Fleming Island,FL
Summary
Proven ability to enhance customer satisfaction through effective communication and relationship-building. Skilled in kitchen organization and sanitation, consistently maintaining high standards while training team members to boost productivity and morale.
Bringing positive attitude and strong teamwork skills to kitchen environment. Knowledge of food safety and sanitation practices combined with ability to follow recipes and prepare ingredients. Dedicated to creating delicious meals and contributing to high-quality dining experience.
Transitioning from fast-paced kitchen environment where skills in time management and multitasking were developed. Proven ability to work under pressure and maintain high standards of food quality and presentation. Looking to apply these skills in new, dynamic role that values dedication and efficiency.
Experienced with various cooking techniques and kitchen operations. Utilizes culinary skills to create flavorful and visually appealing dishes. Knowledge of food safety practices and efficient kitchen workflows.
Overview
4
4
years of professional experience
Work History
Cook
V’s Pizza
Fleming Island, FL
06.2025 - Current
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained clean and organized sales floor to enhance customer experience.
- Managed inventory by restocking shelves and tracking product availability.
- Processed transactions efficiently using point-of-sale systems.
- Engaged with customers to gather feedback and improve service quality.
- Learned company policies and product details for effective communication with clients.
- Adapted quickly to new products and promotional strategies during training sessions.
- Worked to build relationships with customers and built potential for additional sales.
Shift Leader/Cook
Your Pie
Fleming Island, FL
05.2024 - 06.2025
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained new team members on operational procedures and customer service best practices.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Analyzed customer feedback, making strategic adjustments to improve service delivery.
- Resolved customer complaints promptly, maintaining positive relationships and brand loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Sales Associate
Southeastern Grocers
Fleming Island, FL
10.2022 - 03.2024
- Developed relationships with clients for increased loyalty and repeat business.
- Processed transactions efficiently using point-of-sale systems.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Salesperson
Go Green CBD
Orange Park, FL
01.2022 - 10.2022
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained clean and organized sales floor to enhance customer experience.
- Managed inventory by restocking shelves and tracking product availability.
- Processed transactions efficiently using point-of-sale systems.
- Engaged with customers to gather feedback and improve service quality.
- Learned company policies and product details for effective communication with clients.
- Adapted quickly to new products and promotional strategies during training sessions.
- Worked to build relationships with customers and built potential for additional sales.
Education
GED -
Sandalwood Highschool
Jacksonville, FLSkills
- Cooking
- Cleaning and organization
- Food handling
- Customer service
- Food preparation
- Multitasking and organization
- Kitchen organization
- Strong attention to safe food handling procedures
- Sanitation
- Food presentation
Timeline
Cook
V’s Pizza
06.2025 - Current
Shift Leader/Cook
Your Pie
05.2024 - 06.2025
Sales Associate
Southeastern Grocers
10.2022 - 03.2024
Salesperson
Go Green CBD
01.2022 - 10.2022
GED -
Sandalwood Highschool