Olivia H. Manalo
Hinckley,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Practice Manager
Premier Physicians - OB/GYN
Cleveland, OH
2021.07 - Current
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
Systems Analyst/Trainer
University Hospitals Department of Psychiatry
Cleveland, OH
2019.10 - 2021.07
- Train staff/providers on how to utilize computer systems/databases
- Perform operational and system monitoring
- Oversee all databases used in department
- Ensure that computer database supports both current and future operations and goals
- Implement process changes for electronic records
- Design reports and applications to meet business goals
- Design and update monthly reports to ensure providers/staff meet benchmarks
Intake Specialist
University Hospitals Department of Psychiatry
Cleveland, OH
2015.04 - 2019.10
- Evaluated patients and planned course of action for treatment
- Handled all new patient incoming/outgoing calls
- Entered patient information into hospital database
- Managed incoming referrals and internet requests
- Assigned new patients to appropriate provider
- Provided administrative support and assistance
- Maintained confidentially of all patient information
- Worked with insurance providers to identify eligibility and benefits
- Collected, advised, and documented payments due
- Submitted pending charges for billing purposes
- Ad hoc projects/tasks given by supervisors or providers
- Promoted to Systems Analyst/Trainer
Patient Access Representative
University Hospitals Department of Psychiatry
2015.01 - 2015.08
- Registered, checked in, and updated patient demographics, insurance, and benefits
- Scheduled follow up appointments
- Completed paperwork and input information into databases
- Collected co-pays and outstanding balances within the scope of hospital policy
- Handled calls to assist in patient inquiries
- Promoted to Intake Specialist
Event Coordinator/Planner
LifeAct: Suicide Prevention Education Alliance (SPEA)
Chagrin Falls, OH
2014.04 - 2015.01
- Organized and assisted at fundraising events
- Identified sponsors and assisted in raising donations
- Managed and documented referrals from Northeast Ohio schools
- Created advertisements to market events
- Managed and inputted online donations
- Participated in efforts to publicize events
Education
Masters of Business Administration - Project Management
Ashland University
12.2019
Bachelor of Arts - Psychology
The Ohio State University
08.2014
Skills
- Strong interpersonal skills
- Proficient with Microsoft Word/Excel
- Proficient in event planning/coordinating
- Management skills
- Immense implementation experience
- Updated on HIPPA guidelines
- Excellent public speaking skills
- Coaching/mentoring experience
- Problem-solving and critical thinking experience
- Great sense of humor
- Marketing
- Strategic business planning
Achievementsskills
- One out of only two people nominated at University Hospitals Department of Psychiatry for Emerging Leader
- Strong interpersonal skills
- Proficient with Microsoft Word/Excel
- Proficient in event planning/coordinating
- Management skills
- Immense implementation experience
- Updated on HIPPA guidelines
- Excellent public speaking skills
- Coaching/mentoring experience
- Problem-solving and critical thinking experience
- Great sense of humor
Timeline
Practice Manager
Premier Physicians - OB/GYN
2021.07 - Current
Systems Analyst/Trainer
University Hospitals Department of Psychiatry
2019.10 - 2021.07
Intake Specialist
University Hospitals Department of Psychiatry
2015.04 - 2019.10
Patient Access Representative
University Hospitals Department of Psychiatry
2015.01 - 2015.08
Event Coordinator/Planner
LifeAct: Suicide Prevention Education Alliance (SPEA)
2014.04 - 2015.01
Masters of Business Administration - Project Management
Ashland University
Bachelor of Arts - Psychology
The Ohio State University