OLIVIA HODDER
Norway,SC
Summary
Customer service specialist with over 20 years of experience excelling in various environments. Demonstrates strong skills in customer interaction, problem-solving, and maintaining customer satisfaction. Proven track record of enhancing customer experiences and driving repeat business through strategic communication and exceptional service.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Agero
09.2024 - Current
- Answer phone calls from customers in need of roadside assistance, providing timely and efficient support
- Coordinate with managers and other agents to ensure seamless roadside assistance
- Gather and document client information accurately, maintaining a high level of customer service
- Provide care and reassurance to clients in stressful situations, demonstrating empathy and professionalism
Crew Member
Trader Joes
12.2007 - 06.2023
- Assisted customers to enhance shopping experiences, ensuring satisfaction and repeat business
- Managed inventory and wrote orders to maintain stock levels and meet customer demand
- Collaborated with the sign team on creative projects to boost store aesthetics and engagement
- Prepared the store for opening, ensuring cleanliness and organization for a welcoming environment
- Excelled in diverse roles from stocking to customer service, developing creative displays and boosting sales through merchandising
Assistant to Hairstylist
Parlor 308 Salon
12.2007 - 01.2013
- Greeted and prepped clients for hairstylists, ensuring a positive client experience
- Assisted in washing, blow-drying, and curling clients' hair
- Purchased equipment and supplies for the salon
- Booked appointments and managed reminders via email, text, and phone calls
- Handled payments and managed the salon's calendar, providing excellent customer service
Education
Trade School in Cosmetology -
Monterey Bay Academy of Hair Design
Santa Clara, CA10.2008
High School Diploma -
Monta Vista High School
Cupertino, CA06.2008
Skills
- Empathetic and genuine
- Customer relations
- Reliability and punctuality
- Problem resolution
- Returns and exchanges
- Call center experience
- Customer service
- Team collaboration
- Returns processing
- Inbound customer service
- Positive attitude
Timeline
Customer Service Agent
Agero
09.2024 - Current
Crew Member
Trader Joes
12.2007 - 06.2023
Assistant to Hairstylist
Parlor 308 Salon
12.2007 - 01.2013
Trade School in Cosmetology -
Monterey Bay Academy of Hair Design
High School Diploma -
Monta Vista High School
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