Taylor Clark
Clifton,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Customer Contact Services
12.2017 - 12.2023
- Vast Knowledge in multiple company accounts
- Basic Answering Service Skills
- Intermediate Customer Service Experience
- Dispatching messages out to clients in a timely manner
- Supervisor from 2021-2023 (includes watching employee board for long wait times or disconnects, assisting agents with difficult callers and clients, supervisor calls, along with account questions and scheduling questions, completing hourly cues and working in a fast paced environment)
Education
High School Diploma -
Central High School
Clifton, IL05.2016
Skills
- Customer Service
- Call Center Experience
- Fast Pace Environment adaptability
- Punctuality
- Organization
- Passionate and compassionate
- Delivering constructive feedback in a professional and empathetic manner
- Information Verification
- Empathetic and Genuine
- Needs Assessment
- Exemplary Work Ethic
- Microsoft Office Suite Proficiency
- Effective Communication
Additional Information
I am a goal oriented individual that has experience working effectively in the office as well as working from home. I am excited to find a career in a positive organization that will allow me to grow and advance within the company
Timeline
Customer Service Agent
Customer Contact Services
12.2017 - 12.2023
High School Diploma -
Central High School
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