Olivia Hollenback
Madison
Summary
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant (CNA)
Oak Park Place
06.2023 - Current
- Provide direct care and assistance to residents with activities of daily living; including bathing, dressing, feeding, and mobility support.
- Monitor and document vital signs, intake/output, and changes in resident condition to support nursing staff and ensure high-quality care.
- Maintain a clean, safe, and organized environment to promote resident comfort and infection control compliance.
- Build trusting relationships with residents and families through compassionate communication and consistent attention to individual needs.
Tot Lot Coordinator
Baraboo Parks & Recreation
02.2021 - 07.2023
- Supervised and engaged groups of children in recreational and educational activities, promoting social and physical development.
- Ensured the safety and well being of all participants through attentive supervision and adherence to program guidelines.
- Assisted with event planning, setup, and coordination of summer recreational activities.
- Communicated effectively with parents and staff to foster a positive and inclusive environment.
Sales Associate
Just Imagine Toys
03.2022 - 06.2023
- Delivered exceptional customer service by assisting shoppers, recommending products, and managing sales transactions.
- Maintained store displays and inventory to enhance customer experience and ensure accurate product availability.
- Collaborated with team members to meet daily sales goals and ensure smooth store operations.
- Developed strong interpersonal and multitasking skills in a fast-paced retail environment.
Education
High School Diploma -
Baraboo High School
05.2024
Bachelor of Science - Biochemistry & Psychology
University of Wisconsin, Madison
Madison, WI05-2028
Skills
- Communication
- Team Collaboration
- Time Management
- Empathy & Compassion
- Safety Compliance
- Interpersonal Skills
- Customer Service Excellence
Certification
Certified Nursing Assistant (CNA), Quality CNA (Fitchburg, WI) - 2024
Timeline
Certified Nursing Assistant (CNA)
Oak Park Place
06.2023 - Current
Sales Associate
Just Imagine Toys
03.2022 - 06.2023
Tot Lot Coordinator
Baraboo Parks & Recreation
02.2021 - 07.2023
High School Diploma -
Baraboo High School
Bachelor of Science - Biochemistry & Psychology
University of Wisconsin, Madison