Olivia Hollenbeck
toronto
Summary
Reliable Guest Greeter with a strong work ethic and proven customer service skills. Committed to creating welcoming environments and ensuring guest satisfaction.
Overview
2
2
years of professional experience
Work History
Guest Greeter
DeeJays Bar and Grill
10.2025 - Current
- Greeted guests warmly, ensuring a welcoming atmosphere upon arrival.
- Managed reservation system, coordinating seating to maximize dining efficiency.
- Assisted guests with menu inquiries, providing detailed information on offerings.
- Monitored dining area for cleanliness and guest satisfaction throughout service.
- Maintained cleanliness of reception area to provide a pleasant environment for visitors.
- Assisted in training new Guest Greeters, sharing best practices for effective guest relations.
- Used POS system to process cash, credit and debit payments.
Food Service Worker
Ice Cream Acre
07.2024 - 09.2025
- Provided exceptional customer service by taking orders and addressing inquiries efficiently.
- Operated kitchen equipment safely, adhering to health and safety regulations consistently.
- Prepared and served ice cream and food orders with attention to quality and presentation standards.
- Maintained cleanliness of workstations and dining areas, ensuring a sanitary environment for customers.
- Assisted in training new staff members on operational procedures and customer interaction protocols.
- Managed inventory levels, restocking supplies to ensure uninterrupted service during peak hours.
- Resolved customer complaints promptly, contributing to an improved dining experience at Ice Cream Acre.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy
Education
High School Diploma -
Indian Creek High School
Wintersville,ohSkills
- Strong work ethic
- Patience and composure
- Team player mentality
- Reliability and punctuality
Timeline
Guest Greeter
DeeJays Bar and Grill
10.2025 - Current
Food Service Worker
Ice Cream Acre
07.2024 - 09.2025
High School Diploma -
Indian Creek High School