Olivia Hubbard
Iowa City,IA
Summary
Results-driven communications professional with expertise in research communication, community outreach, web and content development. Experienced in creating engaging content, managing social media, and driving outreach in diverse sectors, including healthcare and research. Known for building relationships, simplifying complex information, and thriving in fast-paced environments. Eager to apply skills in storytelling and community building to drive engagement for impactful organizations.
Overview
8
8
years of professional experience
Work History
Research Communications and Outreach Assistant
IIHR- Hydroscience and Engineering and the Iowa Flood Center
Iowa City
10.2023 - Current
- Managed and created social media content for IIHR and IFC channels, ensuring timely and consistent posting to engage diverse audiences
- Conducted interviews with researchers and students to produce feature stories and write-ups for IIHR's annual Currents Magazine and both IIHR and IFC websites, effectively showcasing research and innovation
- Designed and developed visual products, including posters and event graphics, for various hosted events to increase visibility and attendance
- Built and maintained the IIHR website and contributed to content updates for the IFC website using Drupal and SiteNow platforms, ensuring accurate and up-to-date information
- Led STEM outreach initiatives across Iowa, engaging with schools and community groups to promote science education and research, contributing to a broader public understanding of STEM fields
- Collaborated with internal and external partners to coordinate communication strategies, ensuring alignment with organizational goals and timely project execution
Line Cook
Nodo Northside
Iowa City
08.2017 - Current
- Fostered an inclusive and positive work environment as a longstanding employee, contributing to team morale and ensuring customers felt welcomed and valued
- Provided exceptional customer service, proactively engaging with guests to ensure their needs were met, addressing concerns, and creating a positive dining experience
Clinical Services Specialist for Holden Comprehensive Cancer Center
University of Iowa Hospitals and Clinics
Iowa City
05.2022 - 08.2023
- Provided frontline operational support in a busy cancer clinic, ensuring smooth daily operations and a seamless patient experience
- Delivered exceptional customer service to both internal teams and external patients, addressing inquiries, concerns, and needs in a compassionate and efficient manner
- Collaborated with multiple departments to coordinate patient care, ensuring effective communication and satisfaction for both patients and the healthcare team
- Managed a high-volume appointment queue of over 1,000 patients, prioritizing scheduling and confirming appointments to optimize clinic flow and minimize wait times
Lodge Coordinator
American Cancer Society's Hope Lodge
Iowa City
07.2021 - 05.2022
- Oversaw daily operations at the Hope Lodge, ensuring efficient facility management and a welcoming environment for patients and visitors
- Delivered exceptional hospitality by providing compassionate support to patients and visitors, creating a comfortable, home-like atmosphere during their stay
- Coordinated donations and managed vendor relationships, ensuring timely and appropriate services and supplies for the lodge, and maintaining strong community partnerships
- Maintained and updated patient data in compliance with privacy standards, contributing to accurate statistical reporting and enhancing the lodge's operational efficiency
Patient Escort
University of Iowa Hospitals and Clinics
Iowa City
06.2017 - 05.2019
- Escorted patients to appointments with care, ensuring a timely transition to various departments while maintaining a friendly and supportive demeanor
- Interacted with a diverse group of patients and staff, adapting to dynamic hospital environments and providing assistance in high-pressure situations with professionalism and empathy
- Actively listened to patients' needs, offering comfort and reassurance while ensuring their needs were met during transport
Education
Masters - Strategic Communication
University of Iowa
Iowa City, IA05.2025
Bachelor of Science - Global Health
University of Iowa
Iowa City, IA05.2021
Skills
- Teamwork and collaboration
- Organized and detail-oriented
- Community engagement
- Written communication
- Community relations
Leadership Experience
Alpha Phi Omega (Co-ed Service Fraternity), Iowa City, IA, 08/01/17, 08/31/18, Attended weekly meetings to discuss volunteer opportunities in our community. Completed LEADS certificate courses for leadership hours. Completed over 40 hours of volunteer service.
Internships
Community Healthcare Initiatives Haiti (CHI Haiti)— Internship
- Contributed to the development of training structures for community healthcare workers in Haiti, addressing resource limitations and ensuring the training program was practical and accessible.
- Collaborated with a multidisciplinary team to research, design, and create informational health products tailored to the needs of CHI Haiti’s community healthcare workers.
- Analyzed health data to design an effective and comprehensive training program that enhanced the skills and knowledge of community health workers, improving their ability to serve underserved populations.
- Researched, developed, and implemented educational materials for CHI staff, focusing on areas such as computer program use, social media and marketing, and pharmacy management to strengthen internal operations and outreach.
Water Citizen- Internship
- Collaborated with classmates to design and build the Water Innovation Nation (WIN) Celebration Virtual Summit, contributing to the seamless execution of the online event.
- Developed and managed summit content, including creating speaker pages, writing summaries of presentations, and adding speaker information to the virtual event platform.
- Ensured accessibility by captioning videos and optimizing content for a diverse audience, enhancing the user experience for virtual attendees.
Timeline
Research Communications and Outreach Assistant
IIHR- Hydroscience and Engineering and the Iowa Flood Center
10.2023 - Current
Clinical Services Specialist for Holden Comprehensive Cancer Center
University of Iowa Hospitals and Clinics
05.2022 - 08.2023
Lodge Coordinator
American Cancer Society's Hope Lodge
07.2021 - 05.2022
Line Cook
Nodo Northside
08.2017 - Current
Patient Escort
University of Iowa Hospitals and Clinics
06.2017 - 05.2019
Masters - Strategic Communication
University of Iowa
Bachelor of Science - Global Health
University of Iowa
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