Olivia James

Receptionist:

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Scheduled & confirmed interviews and communicated with residents.
• Answered phone promptly and directed incoming calls to the correct offices.
• Streamlined front desk operations for increased efficiency by managing phone calls, emails, and walk-in clients.
• Supported the office by performing clerical tasks such as data entry, photocopying, scanning.
• Cultivated positive relationships with residents through professional demeanor and excellent interpersonal skills.

Certified Nursing Assistant:

• Provided quality personal care services such as bathing, grooming, dressing, and feeding.
• Assisted patients with daily living activities.
• Checked patient vitals and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• 15 years as a Certified nursing assistance

• Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
• Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
• Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
• Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
• Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Managed day-to-day business operations.
• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Handled sensitive information discreetly, maintaining confidentiality when managing student files.
• Answered multi-line phone system and enthusiastically greeted visitors.
• Maintained daily attendance and scheduled yearly IEP meetings.
• Scheduled student conferences and conducted follow-up calls to families.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into the system and updated customer contacts with information to keep records current.
• Provided clerical support to school employees by copying, faxing, and filing documents.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Managed sensitive and confidential information with discretion.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.