Maria DelCarmen Arce Leguia
Lynnwood
Summary
Detail-oriented Front Office Specialist with proven experience in high-volume operations. Strong communication and organizational skills support effective team collaboration and adaptability to changing needs. Expertise in customer service and administrative support drives efficient daily operations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Certified Nursing Assistant/Front Desk Receptionist
Fairwinds Brighton Court
Lynnwood, WA
11.2023 - 05.2026
- Monitored vital signs and reported changes to nursing staff promptly.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Documented patient care accurately in electronic health records systems.
- Collaborated with multidisciplinary teams to enhance resident care plans.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling of appointments and meetings for staff and clients, improving office efficiency.
Certified Nursing Assistant
Bethany of the Northwest
Everett, WA
08.2022 - 08.2023
- Provided individualized patient care by recording vital signs, documenting observations, administering treatments, and assessing patient needs for tailored care.
- Transferred patients using Gait Belts, Hoyer Lifts, and EasyStands, ensuring patient safety and comfort.
- Responded to 18+ resident calls per shift, assessing needs and delivering appropriate care.
- Established strong relationships with team members, residents, and families to enhance support and communication.
Front End Assistant/Cashier Costco
Costco Wholesale Corp
Shoreline, WA
06.2021 - 05.2022
- Welcomed customers and provided assistance with their needs. and responded to requests for information.
- Guided customers in completing purchases, locating items, and enrolling in reward programs.
- Assisted members with product inquiries and recommendations. with their shopping needs.
- Resolved customer complaints and concerns by escalating to direct supervisor for prompt resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
Sales and Support Generalist
VS PINK
Lynnwood, WA
10.2018 - 08.2019
- Prioritized customer service by proactively engaging with customers and responding to inquiries promptly.
- Assisted customers with inventory and shipping inquiries to enhance their sales experience.
- Maintained up-to-date knowledge of company policies to effectively communicate with concerns about available resolutions.
- Drove sales goals by engaging in cashiering, selling, processing, and replenishing across store areas.
Education
Associate of Science - Software Engineering
North Seattle College
Seattle06-2029
High School Diploma - undefined
Lynnwood High School
Bothell06-2017
Skills
- Office administration
- Customer service
- Attention to detail
- Ability to multitask
- Teamwork and independence
- Strong work ethic
- Time management
- Listening skills
- Organization skills
Certification
- CNA License
- CPR Certification
- Food Handlers Work Permit
- Medication Technician certification
Languages
Spanish: Native Language
English: Native Language
Timeline
Certified Nursing Assistant/Front Desk Receptionist
Fairwinds Brighton Court
11.2023 - 05.2026
Certified Nursing Assistant
Bethany of the Northwest
08.2022 - 08.2023
Front End Assistant/Cashier Costco
Costco Wholesale Corp
06.2021 - 05.2022
Sales and Support Generalist
VS PINK
10.2018 - 08.2019
High School Diploma - undefined
Lynnwood High School
Associate of Science - Software Engineering
North Seattle College