CECILIA GALAVIZ
Houston
Summary
Trained and educated in patient care, insurance verification, and medical terminology. People-oriented, empathetic, and a good listener. Committed to high-quality performance in a fast-paced environment, with the ability to learn new procedures quickly. Dependable, self-motivated, and a team player.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/ OFFICE MANAGER/Certified Medical Assistant
CAPSTONE AMBULATORY SURGERY CENTER
05.2020 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Oversaw office inventory
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Medical Assistant
CLINICA ANGELICA
03.2008 - 07.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
MEDICAL ASSISTANT
Everest Institute
Houston, TX04-2006
High School Diploma -
PARKVIEW BAPTIST SCHOOL
Houston, TX05-2005
Skills
- Customer service
- Attention to detail
- Time management
- Scheduling appointments
- Front office management
- Filing
- Office administration
- Skilled in [software]
- Spreadsheet tracking
- Greeting and seating clients
- Office supplies ordering
- Fluent in spanish and english
Certification
CPR
OSHA/HIPPAA TRAINED
EVACUATION AND EMERGENCY PROCEDURE IN HIGH-RISE BUILDING
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist/ OFFICE MANAGER/Certified Medical Assistant
CAPSTONE AMBULATORY SURGERY CENTER
05.2020 - 03.2025
Medical Assistant
CLINICA ANGELICA
03.2008 - 07.2019
MEDICAL ASSISTANT
Everest Institute
High School Diploma -
PARKVIEW BAPTIST SCHOOL
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