RACQUEL CHOPIN
Bouite,LA
Summary
Customer-focused professional committed to enhancing satisfaction through quality service and support. Expert in customer service practices with a strong background in leadership and problem-solving. Streamlines operations to reduce costs and improve efficiency, leveraging sound judgment to drive organizational success.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Certified Nursing Assistant/Front Desk Receptionist
Jefferson Healthcare Facility
New Orleans, Louisiana
03.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Transported patients to scheduled doctor appointments to ensure timely medical care.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Greeted visitors and directed guests to correct departments.
- Verified visitor information and issued badges for secure employer access.
- Handled mail, deliveries, and internal documents across front office operations.
- Assisted callers with questions about services, hours, and employer policies.
Bus Driver Coordinator
St. Charles Parish School Board
Luling, LA
12.2020 - 10.2023
- Created efficient schedules and set clear expectations for bus drivers, enhancing operational clarity.
- Reduced accidents among drivers by emphasizing defensive driving techniques.
- Collaborated with fellow drivers to share best practices, resulting in improved overall driving quality.
- Managed administrative tasks related to drivers, including attendance tracking, record maintenance, and progress reporting to management.
- Handled escalated calls, resolving issues satisfactorily for both riders and drivers.
Delivery Driver
Blaze Express Courier Services
New Orleans, Louisiana
05.2020 - 08.2022
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Notified dispatch staff of delays and route changes to ensure timely deliveries
- Communicated delays and route changes with dispatch staff
- Followed traffic laws and employer delivery procedures
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Scanned inbound and outbound packages to sort for destination.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Performed regular upkeep and basic repairs on delivery vehicle to ensure reliability.
- Answered customer questions on courier features of service, keeping customers informed about the company and services.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
- Collected, sealed and stamped outgoing mail using postage meters and envelope sealers.
Certified Nursing Assistant
St. Joseph OfHaraan
Harahan, LA
03.2018 - 05.2019
- Collaborated with nursing staff to develop individualized care plans that addressed specific patient needs.
- Streamlined communication among nursing staff, patients, and families to enhance understanding of care plans.
- Advocated for patient needs during shift handoffs and interdisciplinary conferences with healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Phlebotomy Certification -
Next Level Education Services
Laplace, LACDL License -
St. Charles School Board
LulingCertified Nursing Assistant Certification -
Kenner Health Careers Institute
Kenner, LAHigh School Diploma -
Hahnville High School
Bouite, LASkills
- Patient Care Planning
- Patient Assessments
- Vitals Monitoring
- Basic Patient Care
- Mobility Assistance
- Patient Safety
- Healthcare Regulations
- Certified in CPR/AED
- Task Prioritization
- Privacy and Confidentiality
Personal Information
Driving License: Class B CDL
Certification
Licensed Class B CDL, Certified CNA, Certified Phlebotomist
Timeline
Certified Nursing Assistant/Front Desk Receptionist
Jefferson Healthcare Facility
03.2023 - Current
Bus Driver Coordinator
St. Charles Parish School Board
12.2020 - 10.2023
Delivery Driver
Blaze Express Courier Services
05.2020 - 08.2022
Certified Nursing Assistant
St. Joseph OfHaraan
03.2018 - 05.2019
Phlebotomy Certification -
Next Level Education Services
CDL License -
St. Charles School Board
Certified Nursing Assistant Certification -
Kenner Health Careers Institute
High School Diploma -
Hahnville High School