Olivia Johnson Mathews
Graham,WA
Summary
Extremely motivated and passionate in whatever I choose to do. Strong impersonal and communication skills and knows how to handle and deal with different people and any circumstances. pursuing an opportunity which will allow me to grow professionally and mentally while effectively utilizing my versatile skill set to help your cooperate mission and exceed team goals. Also looking for a change of pace professionally.
Very professional and familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service driven team player and successful warehouse experience.
Overview
11
11
years of professional experience
Work History
Budtender
Zips Cannabis
Tacoma, WA
08.2020 - Current
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
- Provided valuable feedback on product quality and selection to management team members, contributing to continuous improvement efforts within the store operations.
Server
Twin Peaks Restaurants
Tukwila, WA
08.2021 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Server
Red Robin
06.2015 - 03.2019
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Increased sales of key menu items through effective upselling
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times
- Write down and or memorize orders
- Bused tables and floors of dining area
- Assist other servers with orders when busy
- Operate POS terminal to put in customer orders, swipe cards and cash out customers
Lead sorter
Waste Management
06.2014 - 03.2019
- Loaded and unloaded items from machines and conveyors
- Examined final products to check conformance with quality standards and production tolerances
- Maintained a sanitized and clean work area
- Monitored inventory
- Paperwork of daily work/ machine inspections
- Operate forklift extensively and safely, transported heavy loads throughout warehouse
- Monitored employees making sure safety guidelines are being enforced
PINK
Victoria’s Secret
07.2017 - 09.2017
- Put away and stock items
- Worked with customers
- Cashier, scanning items
- Helped and answered questions to incoming customers
- Maintain accurate and attractive displays
- Stock, replenish, and organize inventory with accuracy and efficiency
Education
High school diploma - with honors
Clover Park High School
Lakewood, WA06.2013
Skills
- High-volume work efficiency
- Customer service
- Effective sales techniques
- Strategic thinker
- Works well under pressure
- Works with mechanical equipment
Timeline
Server
Twin Peaks Restaurants
08.2021 - 10.2021
Budtender
Zips Cannabis
08.2020 - Current
PINK
Victoria’s Secret
07.2017 - 09.2017
Server
Red Robin
06.2015 - 03.2019
Lead sorter
Waste Management
06.2014 - 03.2019
High school diploma - with honors
Clover Park High School