Olivia Jones
Mount Sterling,KY
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Cellar Door
Murray, KY
09.2024 - 04.2025
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated the cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
- Kept records of purchases, maintained an orderly appearance of the checkout area, and restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Followed company security procedures for handling large sums of money.
- Used suggestive selling techniques to promote add-on sales.
Customer Service Cashier
Lowes Home Improvement
Murray, KY
11.2022 - 08.2024
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Provided information on company policies, warranties, guarantees, financing options, and other related matters.
- Complied with all health and safety regulations while performing job duties.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Resolved customer complaints professionally.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Greeted customers and provided friendly customer service.
Dry Cleaner Cashier
Trophy Cleaners
Keller, TX
05.2023 - 08.2023
- Received orders from customers and ensured accuracy before entering them into the computer system.
- Verified that all incoming garments were properly tagged with customer information before the cleaning process.
- Inspected finished garments for any damage or stains before returning them to customers.
- I greeted customers, determined their needs, and directed them to the appropriate services.
- Processed payments using cash registers and credit card machines.
- Provided accurate change when necessary.
- Performed daily opening and closing procedures including counting money in the register drawer.
- Processed efficient and accurate cash, check, debit, and credit card payments using the Point-of-Sale system.
Restaurant Busser
First Watch Daytime Cafe
Keller, TX
05.2022 - 08.2022
- Maintained cleanliness of workstation throughout the shift; wiped down counters, tables, and chairs.
- Assisted servers by refilling beverages, clearing dishes, carrying trays, and delivering food items to the table.
- Assisted other employees when needed during peak business hours.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Followed safety and sanitation guidelines in accordance with local health regulations.
Education
Bachelor of Arts - International Business
Murray State University
Murray, KY05-2025
Skills
- Market analysis
- Business communication
- Data entry
- ID verification
- Customer Assistance
- Customer service
- Supply chain management
- Team collaboration
- Problem-solving
- Cash management
- Staff training
- Point of sale operation
Affiliations
- Video Games
- Reading
- Hiking
Languages
English
Native/ Bilingual
French
Limited
German
Limited
Certification
- Excel Certification
References
References available upon request.
Timeline
Cashier
Cellar Door
09.2024 - 04.2025
Dry Cleaner Cashier
Trophy Cleaners
05.2023 - 08.2023
Customer Service Cashier
Lowes Home Improvement
11.2022 - 08.2024
Restaurant Busser
First Watch Daytime Cafe
05.2022 - 08.2022
Bachelor of Arts - International Business
Murray State University
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