Olivia Kaase
Cypress,Texas
Summary
Proactive and compassionate student nurse with a talent for anticipating patients needs and resolving issues effectively. Possessing a positive attitude and remaining calm under pressure in stressful situations. Leveraging 734 hours of hands-on experience in hospital environments to provide high-quality patient care and support to healthcare teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
Gringo's Mexican Kitchen
03.2023 - Current
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Waitress and Bartender
Local Table
11.2020 - 01.2023
- Helped patrons select dishes by answering questions about food and drinks, describing specialties and knowledge of ingredients (food allergies)
- Communicated clearly with kitchen staff and notify them of any special changes
- Delivered food, attend guests throughout their stay and obtain payment.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Laboratory Technician
MedKare Health
12.2020 - 12.2021
- COVID tester – applying COVID testing protocols and procedures to qualified patients
- Perform wellness checks, completing accompanying paperwork
- Vaccinations – following guidelines to give timely vaccinations, follow up instructions and answering questions for patients
- Traveled to various companies testing anywhere from 10 to 100 employees
- Reported consent forms signed and reports sent out to each employee.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
Waitress
Flores Mexican Restaurant
01.2016 - 12.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Applied Science - Nursing
Lone Star College CyFair
Cypress, TX05.2024
Bachelor of Science - Biology
Concordia University Texas
Austin, TX04.2022
Skills
- Electronic Medical Record-utilizing Epic software
Clinical Experience
Medical-Surgical: ACU, CNU, ED
- Level 1: St. Luke's (June 2023-August 2023)
- Level 2: Methodist West (August 2023-December 2023)
- Level 3: Memorial Hermann Katy (January 2024-Current)
Mental Health:
- Brookwood (June 2023-August 2023)
- Bridgewood Farms (July 2023)
Maternal/Newborn- L&D, NICU, and Antepartum
- Northwest HCA (September 2023)
Pediatrics: Oncology
- Texas Children's Hospital (April 2024)
Certification
Eligible to obtain Texas Board of Nursing Registered Nurse license in June, 2024
Basic Life Support (BLS) certified, Expires September 2024
Timeline
Waitress
Gringo's Mexican Kitchen
03.2023 - Current
Laboratory Technician
MedKare Health
12.2020 - 12.2021
Waitress and Bartender
Local Table
11.2020 - 01.2023
Waitress
Flores Mexican Restaurant
01.2016 - 12.2020
Associate of Applied Science - Nursing
Lone Star College CyFair
Bachelor of Science - Biology
Concordia University Texas
Eligible to obtain Texas Board of Nursing Registered Nurse license in June, 2024
Basic Life Support (BLS) certified, Expires September 2024
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